Key Account Manager
Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Sep 10, 2026.
Join our team as a Key Account Manager, where you will be responsible for the rapid and durable deployment of our services across all client subsidiaries and sites. You will own the high-level relationship with the client and drive account growth year over year. Your key performance indicators will include account growth, adoption, activation, ROI, retention and conditions, and satisfaction and disputes. You will lead the end-to-end deployment of newly signed framework agreements, penetrate the account and drive adoption, own senior stakeholders and advise, expand the account, manage risk, and be the voice of the client to product and tech.
Missions
- Assurer le déploiement rapide et durable de chaque MSA dans toutes les filiales et sites du client, et développer le compte d'année en année.
- Exécuter une stratégie de pénétration approfondie : identifier et engager les influenceurs informels, les décideurs locaux et les responsables de site.
- Agir en tant que point de contact dédié pour la direction exécutive du client et les décideurs clés.
Profil recherché
5-7 years in Strategic / Key Account Management or Enterprise Customer Success, with a proven track record of managing large-scale contract deployments in B2B - and of growing accounts (expansion / NRR), not only retaining them.Strategic agility - navigate complex, multi-layered corporate structures and build consensus among diverse stakeholders, up to C-suite.
Negotiation - advanced conflict resolution and high-stakes commercial negotiation.
Data-driven - fluent with CRM (HubSpot), deployment KPIs, ROI, account health and forecasting.
Communication - fluent English and local language (French in Canada, German in Germany), impeccable written and verbal, suitable for C-suite interaction.
Mobility - high willingness to travel for on-site visits and client events.