Enterprise Customer Success Manager
Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Jun 4, 2026. Navan scores B on the Alion truth index.
Join our team as an Enterprise Customer Success Manager, where you will be a trusted advisor to key named/strategic customers. You will be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work closely with our customer C-Suite and executive teams, as well as our program counterparts, to drive a successful program. This role requires strong relationship-building skills, product knowledge, and the ability to manage complex integration cycles.
Missions
- Assurer la satisfaction des clients en comprenant leurs besoins, en mettant en œuvre et en intégrant de nouveaux clients, en formant les utilisateurs et en favorisant l'adoption.
- Établir des relations de confiance avec les clients, en travaillant en étroite collaboration avec les équipes exécutives et en développant des plans de succès conjoints.
- Gérer toutes les activités post-vente pour les clients d'entreprise, en construisant des relations solides et en exécutant des plans stratégiques.
Profil recherché
- Bachelor’s degree preferred or similar working experience- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Experience working within the Travel industry
- Attention to detail is a must
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- 5+ years of experience in Enterprise Customer Success Management
- Fluent in French and English
- Excellent project management and organizational skills in a high pressure environment, working with high value customers