Junior IT Support Officer
First seen by Alion on Nov 12, 2026.
- Provide basic IT support to employees for computers, laptops, printers, and other IT equipment.
- Assist users with software, applications, email, and account access issues.
- Respond to IT support requests and follow up on issues until they are resolved.
- Troubleshoot basic network and connectivity problems.
- Support IT equipment setup, installation, and maintenance.
- Maintain IT asset records and update equipment inventory.
- Coordinate with the internal IT team and overseas IT support team when necessary.
- Prepare simple IT reports and maintain support documentation.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field.
1–2 years of experience in IT Support, Helpdesk, or a similar role.
Basic knowledge of Windows, Microsoft Office, computer hardware, and software.
Basic understanding of network and troubleshooting.
Good communication and coordination skills.
Intermediate to Good English communication skills (both written and spoken).
Able to communicate and coordinate with international colleagues in English.
Service-minded, responsible, willing to learn, and able to work well in a team.
Benefits
Social SecurityMedical InsuranceAnnual Leave 12 Days/YearBirthday Voucher