Solution Architect
Responsibilities
Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
Manage client expectations and ensure project delivery meets goals of engagement.
Coach, mentor and guide solution teams on recommended methodology practices
Qualifications
Required
Bachelor's degree or equivalent relevant work experience
At least 4 years of health care information technology implementation or consulting working experience
At least 1 year of project management experience
Ability to communicate effectively with technical, clinical and operational teams
Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
Ability to build strong client relationships and delivering client-centric solutions
Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
At least 2 years Netsmart EHR solution work experience
Expectations
Travel expected up to 20% of the time as needed
Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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