Service Desk Engineer

Neurealm • IT Outsourcing & Dedicated Teams • Managed IT Services (MSP) • 25 days ago
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Location
In office (Chennai)
Employment
Full-Time

First seen by Alion on Sep 24, 2026.

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Neurealm

Neurealm provides product engineering and digital services to technology companies. It was formed from the combination of two established Indian engineering firms. Its work covers cloud infrastructure software, data platforms and managed services.
neurealm.com • HQ: Pune, India • Information Technology • AI Agents • Artificial Intelligence • IT Outsourcing & Dedicated Teams • Managed IT Services (MSP) • Custom Software Development • Est. 2003
Tech stack of Neurealm
Backed by Kedaara Capital

Provide Level 1 technical support through phone, email, chat, and ticketing systems.

Log, categorize, prioritize, and track incidents and service requests.

Troubleshoot and resolve issues related to:

Windows operating systems

Microsoft 365 applications

Outlook, Teams, OneDrive, and SharePoint

Printers and peripherals

Basic network connectivity

Perform user account administration in Active Directory and Azure AD.

Support password resets, access requests, and mailbox management.

Escalate unresolved issues to Level 2/Level 3 support teams.

Monitor ticket queues and ensure SLA compliance.

Maintain accurate documentation of incidents, resolutions, and knowledge articles.

Assist in onboarding and offboarding activities.

Follow ITIL-based Incident, Request, and Problem Management processes.

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