Sr. Support Engineer - ROPS

Job Posted On

05-11-2026 16:00:05

Job Code

Job_304975

Experience Required

4 - 5 years

Location

• Chennai, Tamil Nadu, India (CHN)
  
  

Job Summary

• Citrix L2 Support Engineer
  
  

Offshore | 6 Positions | At least 3 required before 10 November 2026

Role purpose

Provide day-to-day operational support for Citrix environments, including monitoring, incident resolution, user support, service requests, maintenance, and knowledge management.

Experience

L1: 2-4 years. L2: 4-7 years.

Key Responsibilities

Monitor Citrix infrastructure, sessions, published applications, and alerts.

Resolve incidents and fulfil service requests within agreed service levels.

Troubleshoot logon, application publishing, profile, printing, and connectivity issues.

Manage user sessions and perform routine operational administration.

Support patching, upgrades, maintenance, and approved changes.

Create and update SOPs, troubleshooting guides, and knowledge articles.

Escalate complex issues with complete diagnostics and follow through to closure.

Mandatory Skills and Knowledge

Citrix Virtual Apps and Desktops

Citrix Studio and Citrix Director

Windows Server administration

Active Directory and Group Policy

DNS and DHCP fundamentals

User profile and session troubleshooting

ServiceNow or Jira

ITIL incident, problem, request, and change management

Core Competencies

Customer-focused problem solving

Clear written and verbal communication

Structured analysis and documentation

Collaboration across technical and business teams

Ownership, accountability, and continuous improvement

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Relevant industry certifications may be considered alongside experience.