IT Infrastructure Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together

SUMMARY:  

The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.

PRIMARY DUTIES include but not limited to: 

• Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery.
• Lead project kick-off meetings to ensure proper initiation of a given project.  Act as initial point of escalation for all issues that require further investigation.  Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards
• Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.
• Act as the main point of contact and communication between all internal and external contacts
• Develop strong partnerships across the organization to ensure project collaboration and success
• Build and maintain trusted relationships with customers and stakeholders
• Provide upper management with assessments and identification of potential new business relating to assigned customer
• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.
• Improve customer satisfaction/NPS scores
• Ensure that corporate policies and procedures are understood and followed
• Ensure accountability to SLA and customer satisfaction
• Attend and contribute to weekly Operations meetings

COMPETENCIES:

• Ability to anticipate potential problems and proactively troubleshoot to resolve issues
• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
• Ability to analyze ideas and use logic to determine their strengths and weaknesses.
• Ability to understand new information or materials by studying and working with them.   
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to build collaborative relationships, understand and educate customers.

REQUIRED EDUCATION & EXPERIENCE:           

• 3-5 years of experience working in a project environment, including relevant industry experience (IT Infrastructure) , with overall project responsibility.

PREFERRED EDUCATION & EXPERIENCE REQUIRED:           

• Bachelor’s Degree 
• PMP or Equivalent Professional Certification

EXPECTED HOURS OF WORK: Full Time, 40 hours per week.

LANGUAGE SKILLS: English, minimum B2

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