IT Support Engineer (6 month FTC)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

We are looking for an IT Support Specialist to help keep every Nexthinker’s devices, collaboration tools and workplace technology running smoothly, securely and with minimal friction. As a company that sells digital employee experience, our own workplace is our showcase - and this role is on the front line of making it one.

You will be part of the IT Operations team, working closely with senior engineers and the Workplace, IAM and Security teams. This is a hands-on role and a great opportunity to grow your technical skills in a modern, cloud-first environment.

Key Responsibilities

End-User Support

• Provide 1st and 2nd level support to all employees with a genuine customer-focused mindset
• Troubleshoot and resolve hardware and software issues across Windows and macOS devices
• Help employees understand and get the most out of the tools they use every day
• Escalate complex issues to the right teams and follow them through to resolution

Device Management & Lifecycle

• Perform hands-on workstation maintenance, including software installations, upgrades, and file backup and restoration
• Support device onboarding, refresh and offboarding, including zero-touch provisioning (e.g. Windows Autopilot, Apple Business Manager) under the guidance of senior team members
• Help apply patching, configuration baselines and application deployments through tools such as Microsoft Intune and Jamf

Security & Compliance

• Maintain a strong focus on data security, following compliance requirements, company policies and industry best practices
• Support vulnerability mitigation on end-user devices
• Administer accounts and access, including account creation, access permissions and OU placement, in line with IAM and Security standards

Workplace & Office Infrastructure

• Install and maintain printers, projectors, video conferencing systems and other peripherals
• Install and support remote office infrastructure
• Provide basic support for Microsoft 365 and collaboration tools (Teams, Exchange Online, SharePoint, OneDrive)

Digital Employee Experience & Continuous Improvement

• Use Nexthink’s own DEX platform to identify and resolve issues proactively, ideally before employees notice them
• Contribute to self-service content and simple automations (e.g. PowerShell scripts) to reduce ticket volume and resolution times
• Share feedback and ideas to continuously improve the employee experience
• Perform other duties as required

• 8+ years in end-user computing, modern workplace or enterprise IT, including 3+ years in an architect or senior technical lead role.

• Demonstrable track record designing and delivering cloud-native workplace architectures at enterprise scale for a distributed, hybrid workforce.

• Deep hands-on expertise in Microsoft Intune and Windows Autopilot; strong experience managing macOS with Jamf or equivalent.

• Expert knowledge of Microsoft 365 architecture and governance: Exchange Online, Teams, SharePoint and OneDrive.

• Solid understanding of Microsoft Entra ID, Conditional Access and Zero Trust principles applied to devices and collaboration.

• Experience with endpoint security and data protection: Defender for Endpoint (or equivalent EDR), Microsoft Purview, encryption and application control.

• Automation skills with PowerShell, Microsoft Graph API or similar scripting.

• Familiarity with ISO 27001 or SOC 2 controls and audit evidence.

• Experience with DEX or end-user experience monitoring tools is a strong plus; exposure to Copilot or AI productivity rollouts is a plus.

• Relevant certifications (e.g. Microsoft Certified: Enterprise Administrator Expert, Endpoint Administrator, Cybersecurity Architect) are a plus.

• Ability to communicate architecture decisions clearly to senior IT, Security and business stakeholders. Fluent English.

Curious what we build on?

Have a look at how Nexthink scales to trillions of events per day with Amazon MSK, powers real-time alerts with Amazon Managed Service for Apache Flink, and builds enterprise AI agents with fine-tuned LLMs on Amazon SageMaker.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.