Inside Sales Representative, Customer Expansion

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

As an Inside Sales Representative (Customer Expansion), you’ll drive revenue growth within Nextiva’s existing small business customer base. This is a high-velocity sales role where you’ll proactively reach out to customers, uncover opportunities, and deliver solutions by connecting customer challenges to the value of Nextiva's AI-Powered Platform. You’ll support US-based customers, with customer interactions and day-to-day work conducted in English.

You don’t need a traditional sales background to succeed here. We’re looking for people who have demonstrated success against revenue-related targets, whether in sales, account management, retention, collections, or another commercially focused customer role-and are ready to build their career in technology sales.

How You’ll Make an Impact

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within Nextiva's existing small business customer base.
• Create Opportunities: Proactively engage customers through outbound calls, email, SMS, and other channels rather than waiting for leads.
• Understand the Customer's Business: Engage small business customers across a variety of industries, ask effective questions, uncover business challenges, and connect their needs to the right Nextiva solutions.
• Position Nextiva's AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve customer experience and business outcomes
• Demonstrate Value: Deliver focused product demos and clearly explain how Nextiva’s solutions can help customers achieve better business outcomes.
• Move Quickly: Manage multiple opportunities and maintain consistent follow-up to keep a high-velocity sales cycle moving.
• Own Your Pipeline: Manage opportunities from outreach through close while maintaining accurate pipeline, activity, and forecasting information in Salesforce.
• Continuously Improve: Apply coaching, performance insights, and AI-enabled tools to continuously improve your customer conversations, productivity, results, and product knowledge.

What Success Looks Like

You’re motivated by growth-both in the results you deliver and the career you’re building. You take ownership, follow through on commitments, and bring energy and resilience to a fast-paced sales environment. You’re coachable, curious, and willing to keep learning.

Successful Team Members

• Consistently meet or exceed expansion revenue targets
• Are comfortable creating opportunities through proactive outbound outreach
• Represent Nextiva professionally in customer conversations, including video meetings.
• Build rapport quickly, and confidently move customer conversations toward an outcome
• Stay organized while managing multiple customer conversations and opportunities at once
• Bring consistency and discipline to follow-up, keeping opportunities moving
• Respond well to coaching and quickly put feedback into practice
• Stay resilient, learn from setbacks, and maintain momentum in a performance-driven environment
• Effectively incorporate AI tools into your workflows to improve speed, quality, customer experience, and outcomes.

Experience matters, but mindset and execution matter more. This role is a strong fit for someone building or transitioning into a career in technology sales, where effort, consistency, and a growth mindset translate directly into success.

What You'll Bring

• 2+ years' experience in a customer-facing role where you were directly accountable for revenue-related goals or targets, in a fast-paced environment
• A demonstrated track record of meeting or exceeding those goals
• Advanced English fluency, both spoken and written, with the ability to simplify complex and/or technical concepts
• Comfort with frequent outbound customer conversations and proactive outreach
• The ability to thrive in a high-velocity environment with short, fast sales cycles
• A professional, customer-ready presence and communication style. You’ll regularly interact directly with customers by phone, email, and video
• Business curiosity and the ability to quickly understand different customers, industries, and business needs
• Strong organization, follow-through, and attention to detail
• Coachable, with demonstrated ability to apply feedback to improve performance
• Self-motivated and resourceful, you take ownership of your work and take initiative to solve problems
• Demonstrated curiosity about AI and technology; motivated to continuously learn, apply new tools, and build your sales and product knowledge

Relevant experience can come from many backgrounds. Examples include roles with sales quotas, upsell or cross-sell goals, customer retention/save targets tied to revenue, collections or recovery targets, account growth, or other commercially focused performance goals.

Nice to Have

• Bachelor's degree in business or a related field
• Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products
• Familiarity with Salesforce or another CRM
• Experience supporting US-based customers in a B2B environment
• Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care  for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance - Life Insurance (24 times your monthly salary)
• Work-Life Balance  - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security  - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness  -  Employee Assistance Program and comprehensive wellness initiatives
• Growth  -  Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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