Customer Experience Agent
First seen by Alion on Nov 11, 2026.
Join Our Team as a Customer Experience Agent at Nile Air!
Location: Sheraton, Cairo, Egypt.
Are you passionate about delivering exceptional customer service and creating memorable experience?
Nile Air, Egypt's leading private airline, is looking for motivated individuals to join our Customer Experience Department as a Contact Center Agent.
Requirements
Qualifications:
Relevant bachelor's degree.
Minimum 2 years' experience in contact center field, aviation or travel industry.
Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.
Advanced Amadeus using skills with minimum 1-year experience.
Excellent knowledge of aviation products and technicalities.
Ability to work in rotating shifts, including overnight shifts.
Excellent English language communication skills Written/Spoken.
Strong problem solving and stress management skills.
Strong interpersonal and communication skills.
Strong selling and customer service skills.