IT Helpdesk Support

IT Helpdesk Support

Location: Hybrid (Herndon, VA)

Employment Type: Part-Time / Contract

About Us

We are a technology consulting and engineering firm specializing in Intelligent Automation, Generative AI, and Cloud Modernization. Our team delivers innovative solutions for commercial and government clients through a combination of strategic thinking, technical excellence, and hands-on execution.

Position Overview

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.

Key Responsibilities

• Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
• Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
• Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.
• Provide advanced support for macOS environments and maintain operational support for Windows systems.
• Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
• Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
• Develop and maintain IT documentation, standards, and operational procedures.
• Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.

Requirements

Qualifications

• 5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.
• Advanced expertise managing and supporting macOS environments.
• Strong Google Workspace administration experience.
• Hands-on experience with MDM platforms and endpoint security solutions.
• Solid networking and troubleshooting skills.
• Ability to work independently, manage priorities, and drive projects with minimal oversight.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting consulting, technology, or professional services organizations.
• Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).
• Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.
• Relevant industry certifications.

Benefits

We are proud to offer competitive compensation and benefits packages to include

• Medical
• Dental
• Vision
• Basic Life
• Health Saving Account
• 401K matching
• Three weeks of PTO/Sick
• 11 Paid Holidays
• Pre-Approved Online Training