Program Manager

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/Department:

As an individual contributor, the Senior Project Manager / Programme Manager will work within the Global Client Change Practice, partnering closely with clients and colleagues across Client Change, Client Implementations, Technology, Operations, Relationship Management and Product.

The role is responsible for guiding the successful delivery of complex, high-impact client change portfolios and programmes, from initial definition and prioritisation through to implementation and benefits realisation. This includes change arising from client strategy, regulatory and industry developments, new products, technology advancement and operational efficiency initiatives.

The successful candidate will provide effective and collaborative programme leadership and client governance, while acting as an important bridge between business and client needs and technology, data and AI capabilities. They will help shape how these capabilities can enhance both client solutions and the Global Client Change Practice.

The key responsibilities of the role include:

• Oversee and support the prioritisation of large-scale client change portfolios, providing visibility across priorities, capacity, financials, dependencies, risks and delivery commitments.
• Guide the successful delivery of complex programmes comprising multiple projects and workstreams, often spanning different business functions, regions and disciplines.
• Establish and maintain effective client and programme governance, supporting clear decision-making, shared accountability, effective issue resolution and open communication.
• Coordinate resources, budgets and delivery plans, tracking key milestones, risks, issues and dependencies to support successful delivery.
• Collaborate with and coordinate cross-functional teams, building alignment with senior client and internal stakeholders.
• Support programmes through to agreed quality, scope, timeline and budget expectations, with appropriate operational readiness, controls and benefits realisation.
• Build an understanding of clients' strategic and immediate business needs and translate these into clearly defined requirements, priorities and delivery approaches.
• Provide business consultancy and collaborative problem-solving, helping clients and internal stakeholders navigate complex or evolving change.
• Support the resolution and escalation of significant client issues, building consensus and navigating competing priorities and stakeholder perspectives.
• Develop trusted partnerships with key client and internal stakeholders, supporting strategic change initiatives.
• Act as a Client Change bridge between business and client needs and technical capability, translating requirements and opportunities into appropriate technology and data-enabled solutions.
• Develop knowledge of relevant technology and data capabilities and collaborate with Technology, Data, Product and Operations to identify opportunities and shape future enhancements.
• Play a key role in the adoption and integration of AI across Global Client Change, identifying practical applications across Project Management, Business Analysis, portfolio management and governance.
• Support and champion the global adoption of AI-enabled working practices, using AI and automation to increase productivity, improve quality and insight, and strengthen risk management and controls.
• Contribute to the continued evolution of the Global Client Change Practice through continuous improvement, innovation, knowledge sharing and consistent global standards.

Skills/Qualifications:

The successful candidate will benefit from having:

• Relevant Project and/or Programme Management experience, including experience supporting the delivery of complex, large-scale and cross-functional change.
• Relevant experience within Asset Servicing and/or Investment Management, with knowledge of areas such as Investment Operations Outsourcing, Transfer Agency, Fund Accounting and Custody.
• A well-developed understanding of Project and Programme Management, including governance, financial management, resource planning, risk, issue and dependency management.
• Experience collaborating with multidisciplinary teams, solving complex problems and building alignment with senior stakeholders.
• Effective client-facing, consultancy, communication and relationship-building skills, with the ability to offer constructive perspectives and work effectively through ambiguity.
• A good understanding of technology and data capabilities, with the ability to connect client and business requirements with technical stakeholders.
• Knowledge and/or experience of modern data platforms and data-sharing capabilities and their potential application to client and business change.
• Practical knowledge or experience of AI and emerging technologies, with an interest in identifying applications across Project Management, Business Analysis and change management.
• Experience identifying opportunities where AI and automation can improve productivity, quality, insight and risk management, and supporting adoption across teams.
• Awareness of the governance, risk and control considerations associated with responsible AI adoption.
• Well-developed functional and industry knowledge, sound judgement and the ability to work effectively with complex or incomplete information.
• Effective organisational skills, flexibility and adaptability, with the ability to manage multiple priorities.
• Proficiency in Microsoft applications, including PowerPoint, Excel and Power BI.

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.