Cloud Managed Services Engineer (L4)

Your day at NTT DATA

• As a Cloud Managed Services Engineer at NTT DATA, you will be the cornerstone of creating and maintaining cloud-based infrastructure for our clients. Your role will involve designing, implementing, and managing highly complex cloud solutions, ensuring they align with clients' unique requirements and business objectives. You will be the go-to person for everything cloud-related, leveraging your deep expertise to drive successful managed services outcomes.
• You will lead the design and architecture of managed cloud solutions, oversee their implementation, and ensure best practices and industry standards are upheld. By monitoring and optimizing the performance of cloud infrastructures, you will proactively identify and resolve issues, continually improving performance, security, and service delivery. Your technical expertise will be crucial in handling highly complex cloud-related incidents and guiding the team to resolve critical issues.
• Your day will also involve collaborating with cross-functional teams and serving as a subject matter expert in cloud solutions. You will provide consultancy support, create comprehensive technical documentation, and develop scripts and automation solutions to streamline network operations. In this role, you may also manage and implement projects, deliver disaster recovery functions, and drive innovation to meet evolving client needs.

Key Responsibilities:

• Creates and maintains the Cloud-based Infrastructure of managed service to clients.
• Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions.
• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Communicates with other teams and clients for extending support.
• Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
• Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
• Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
• Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and DATA protection standards.
• Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
• Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
• Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
• Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue.
• In-depth knowledge of cloud technologies.
• Excellent understanding of managed services concepts.
• Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
• Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
• Project management skills and the ability to handle multiple tasks and priorities effectively
• Excellent scripting/programming skills.
• Strong scripting skills in languages such as Python, Perl, or ruby, and experience with automation tools like Ansible, Puppet, or Chef.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications such as (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Zerto, pure, vxrail.
• Google Cloud Platform (gcp).
• Oracle Cloud Infrastructure (oci).

Required experience:

• Extended Managed Services experience.
• Extended knowledge and experience in ticketing tools, preferably Service Now.
• Extended experience working in multiple large Global Enterprise client outsourcing projects.
• Extended vendor management experience.
• Extended in-depth experience and understanding of the IT industry and standards for IT service management.
• Extended experience in more than one area of expertise
• Extended experience across Emerging technology and trends impacting IT operations
• Extended experience in designing, implementing, and managing complex enterprise cloud solutions