Cloud Support Engineer (L2) (Mandarin Speaking)
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Sep 17, 2026.
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Role Overview Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region.
Key Responsibilities
- Manage and support GCP services, including:
- Compute Engine
- Google Kubernetes Engine (GKE)
- Cloud Storage
- Cloud SQL
- VPC Networking
- IAM & Security Services
- Troubleshoot production incidents and service disruptions.
- Perform root cause analysis (RCA) and implement corrective actions.
- Monitor cloud infrastructure using Google Cloud Operations Suite (formerly Stackdriver).
- Escalate complex issues to L3 engineers or Google support when required.
- Support cloud migration, deployment, and optimization activities.
- Create and maintain technical documentation, runbooks, and knowledge articles.
- Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.
Required Skills
- 4+ years of cloud infrastructure or support experience.
- Hands-on experience with Google Cloud Platform.
- Strong knowledge of:
- Linux administration
- Networking (DNS, TCP/IP, Load Balancers, Firewalls)
- Kubernetes and container technologies
- IAM and cloud security concepts
- Incident and problem management processes
- Scripting skills (Python, Bash, PowerShell, or Terraform).
- Experience with monitoring and logging tools.
Language Requirements
- Fluent Mandarin (Simplified Chinese) and English.
- Ability to communicate technical concepts effectively with Mandarin-speaking customers and internal teams.
Preferred Certifications
- Google Associate Cloud Engineer
- Google Professional Cloud Architect
- Google Professional Cloud DevOps Engineer
Typical L2 Support Activities
- Incident diagnosis and resolution
- Service request fulfilment
- Performance troubleshooting
- Patch and maintenance support
- Infrastructure monitoring
- Escalation management
- Customer communication and status updates
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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