Associate Telecommunications Operations Specialist

Make an impact with NTT DATA

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Your day at NTT DATA

The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).

This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Key responsibilities:

• Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.
• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
• Keeps management updated of potential invoice processing issues.
• Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.
• Assists with client or vendor escalations.
• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.
• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management.
• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.
• Follows client invoice exception business rules and guidelines, as appropriate.
• Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed.
• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only).
• Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client.
• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors.
• Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing understanding of client cost accounting methodologies.
• Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management.
• Excellent written communication abilities.
• Clear and concise verbal communication ability.
• Goal oriented while exhibiting persistence in follow up, escalation, and resolution.
• Excellent attention to detail and takes pride in delivering demonstrated results.
• Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field.

Required experience:

• Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role.
• Moderate level of experience in telecommunications wire line and wireless services.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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