eFX Application Support Engineer (L2) – FX Trading & FIX Protocol

Location: Singapore
Employment Type: 12-month renewable contract with NTT Singapore.
Experience: Minimum 4 years of relevant application support experience
Industry: Banking / Treasury & Financial Markets

About the Opportunity

We are looking for an experienced eFX Application Support Engineer (L2) to support business-critical electronic Foreign Exchange (eFX) trading applications within a leading financial institution in Singapore.

The successful candidate will have strong hands-on experience supporting real-time FX trading platforms, FIX Protocol connectivity, Electronic Communication Networks (ECNs) and Liquidity Providers (LPs).

This role involves ensuring the stability, availability and performance of FX trading applications, troubleshooting production incidents and working closely with trading desks, business users, infrastructure teams and application vendors.

Key Responsibilities

• Provide Level 2 production support for Treasury & Markets electronic FX (eFX) trading applications.

• Monitor and maintain the availability, stability and performance of mission-critical FX trading platforms.

• Investigate and resolve production issues relating to FX pricing, trade execution, order routing, connectivity and downstream interfaces.

• Troubleshoot FIX Protocol messages, session connectivity, rejected orders and trade execution failures.

• Support connectivity and integration with ECNs, Liquidity Providers and other external trading counterparties.

• Perform incident investigation, root cause analysis (RCA), problem management and preventive remediation.

• Collaborate with traders, business users, L1 support, infrastructure, network, firewall and application development teams.

• Perform UNIX/Linux troubleshooting, database queries and application log analysis.

• Develop and maintain UNIX Shell/Perl scripts to automate routine support and monitoring activities.

• Support application releases, deployments, change requests and production implementations.

• Troubleshoot messaging, integration and application issues involving Kafka, MQ and related technologies.

• Maintain incident records, operational documentation, knowledge articles and production support procedures.

• Participate in production incident escalation and recovery activities during business-critical periods.

Essential Requirements

• Minimum 4 years of relevant application production support experience, preferably within banking, Treasury or Capital Markets.

• Hands-on support experience with electronic FX (eFX) trading applications.

• Strong understanding of the FX trading lifecycle, including pricing, order execution, trade processing and connectivity.

• Practical experience supporting FIX Protocol connectivity, FIX messaging and troubleshooting.

• Experience working with ECNs and Liquidity Providers in an FX trading environment.

• Strong L2 production support experience covering incident management, problem resolution, RCA and change management.

• Good working knowledge of UNIX/Linux environments, including application log analysis and troubleshooting.

• Experience with UNIX Shell scripting or Perl scripting.

• Working knowledge of SQL and relational databases such as Oracle or MariaDB.

• Good understanding of trading application interfaces, messaging and integration technologies.

• Ability to communicate effectively with trading desks, business stakeholders and technical support teams.

• Strong analytical, troubleshooting and problem-solving skills.

Good to Have

• Experience with Kafka, IBM MQ or similar messaging technologies.

• Knowledge of OpenShift, Jenkins, Bitbucket and CI/CD deployment processes.

• Exposure to Java, JavaScript or HTML.

• Understanding of networking, firewall rules, TCP/IP connectivity and application interface troubleshooting.

• Familiarity with ECN/trading connectivity environments such as EBS, FXall, 360T, Currenex or similar platforms.

• Experience supporting high-availability, low-latency trading applications.

Ideal Candidate Profile

We are particularly interested in candidates who have supported live electronic FX trading systems, with practical knowledge of FIX connectivity, ECNs, Liquidity Providers and production incident resolution.

Experience limited to general banking application support, Murex EOD batch processing or risk reporting, without direct electronic FX trading connectivity exposure, may not fully align with this position.

Only shortlisted candidates will be contacted.

Interested candidates are kindly requested to email their CV with their experience to [email protected]

We look forward to your application!

Contract: 12 -month contract, renewable .

Skills

Electronic Trading Systems, Handling Orders, Fx Market, Shell Scripting, Liquidity Management, Root Cause Analysis, Electronic Trading Platform, Unix, Financial Markets, Market Liquidity and Counterparty Matching, Production Support, Capital Markets, Liaise With Traders, Application Support, ProSystem fx Tax, FX, Foreign Exchange, Product Pricing, Linux, Incident Management