Customer Application Support Engineer

We are looking for a Customer Application Support Engineer with 3-5 years of hands-on experience in Embedded Linux, driver development, and industrial embedded applications.

The ideal candidate has practical debugging skills, strong Linux fundamentals, experience with Yocto/Buildroot, and the ability to work directly with customers to resolve technical issues and accelerate product development..

1. Customer Support & Issue Resolution

• Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.
• Debug real-time issues across hardware, kernel, and applications.
• Support customers through bring-up, validation, and production phases.

2. Linux Build Systems & BSP Development

• Work with Yocto, Buildroot, or similar Linux build frameworks.
• Customize BSP layers, tune root filesystems, and optimize system boot times.
• Integrate middleware, libraries, and system components for industrial applications.

3. Driver Development & HAL Integration

• Develop, modify, and integrate Linux device drivers for peripherals such as:
  • GPIO, I2C, SPI, UART
  • display drivers for HMI
  • industrial I/O modules
• Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.

4. Industrial Protocols & Connectivity

• Support implementation of industrial communication protocols such as:
  • Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPC-UA
• Assist customers with protocol stack integration and performance optimization.

5. HMI & UI System Integration

• Work with GUI frameworks such as Qt, GTK, or similar.
• Enable display drivers, touch interfaces, and input subsystems.
• Support rendering, performance tuning, and hardware-accelerated graphics.

6. Security & System Hardening

• Support secure boot, trusted execution environments, and firmware authenticity.
• Implement Linux security features:
  • SSecure Key storage
  • Vulnerability assessment & compliance
• Enable secure communication protocols (TLS, SSH, IPsec).

7. Documentation & Training

• Create application notes, reproducible test cases, and technical guides.
• Conduct customer trainings and hands-on workshops.
• Provide technical feedback to product and development teams.

Education

• Bachelor’s or Master’s degree in
  • Electronics & Communication (ECE)
  • Computer Science Engineering (CSE)
  • Electrical Engineering (EE/EEE)

Soft Skills

• Strong problem-solving ability and structured debugging approach.
• Excellent customer communication and presentation skills.
• Ability to manage multiple customer issues simultaneously.
• Collaborative mindset with cross-functional hardware, software, and QA teams.
• High ownership and willingness to support field escalations.

Preferred (Nice to Have)

• Experience with real-time Linux (PREEMPT-RT).
• Exposure to ARM Cortex-A/Cortex-M based SoCs.
• Understanding of containerization (Docker) on embedded devices.
• Experience with CI/CD tools for embedded workflows.
• Familiarity with cybersecurity standards for industrial systems (IEC 62443).

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