Technical Service Manager
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Salary
$18k – $22k per year
Location
In office (Edenvale)
Employment
Full-Time
First seen by Alion on Oct 22, 2026.
Overview
Company
Impact
Profile match
Qualification
- Matric / Senior Certificate
- Relevant Technical Qualification
- Strong technical background in electronic systems and network infrastructure
- Proven leadership and operational management experience
- Quality control and process improvement expertise
- Strong analytical and reporting capability
- Excellent customer engagement and communication skills
- Ability to manage risk, compliance, and cross-functional coordination
- Hands-on leader who is operationally present, performance-driven, and committed to continuous improvement in service delivery and technical excellence
- SLA compliance and response times
- Customer satisfaction metrics
- 3-day repair turnaround achievement
- Reduction in repeat faults
- Quality control performance metrics
- Stock accuracy and loss control
- Standby response compliance
- Departmental cost control and productivity
- Technical & Customer Support Leadership
- Ensure delivery of “Outstanding Customer Service” across equipment delivery, commissioning, repairs, quoting, and telephone support.
- Monitor response times, service quality, and resolution rates.
- Manage national and international customer support visits where required.
- Oversee 24-hour standby services and define reaction time standards.
- Quality Control & Fault Management
- Implement and maintain stringent quality control processes for manufacturing, testing, and run-up operations.
- Design systems to record, analyse, and report manufacturing and field faults.
- Identify recurring issues.
- Ensure defective parts are reported and returned promptly.
- Include fault and quality analysis in management reports.
- Network Commissioning & Maintenance
- Oversee planning, quoting, manufacturing coordination, commissioning, and monitoring of new networks.
- Manage routine maintenance and callouts.
- Ensure technicians are properly equipped, compliant, and submit required documentation.
- Monitor performance of Company networks and manage SMS maintenance response processes.
- Departmental Management & Process Control
- Develop, implement, and continuously improve departmental policies, procedures, and systems.
- Ensure strict compliance with approved directives for product or system changes.
- Maintain full operational oversight of daily technical activities.
- Monitor stock control systems and maintain accurate inventory records.
- Maintain a current risk register and protect confidential information.
- Service & Repairs Department Oversight
- Manage workflow and target a 3-day turnaround time on repairs.
- Control service standards, labour performance, product quality, cost efficiency, and wastage.
- Maintain a safe and secure working environment, including programmer security controls.
- Review weekly operational reports from the Service & Repairs Supervisor.
- Planning & Resource Allocation
- Plan annual maintenance, upgrades, commissioning projects, and resource allocation.
- Communicate plans effectively to management and cross-functional teams.
- Training & Development
- Conduct internal technical training and maintain up-to-date training materials.
- Provide structured customer training programs.
- Ensure continuous skills development within the department.
- Reporting & Communication
- Submit accurate weekly management reports.
- Compile and present monthly EXCO reports.
- Maintain proactive communication with Production, Sales, Accounts, and Stores.
- People Management
- Assess staffing needs and manage recruitment.
- Define and review roles and responsibilities.
- Implement performance management systems.
- Address underperformance through formal processes where necessary.
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