Sales Executive

Job Purpose

To actively source, secure, and manage commercial partnerships that optimize resort occupancy and revenue. The successful candidate will showcase Ocean's Creek’s fresh, high-tech amenities, event spaces, and beach-and-river experiences to leisure and group clients.  

Key Responsibilities:

• Revenue Generation: Meet and exceed individual and team monthly, quarterly, and annual sales targets across room revenue, food & beverage (F&B), and group events.
• Client Relationship Management: Maintain and expand relationships with local Destination Management Companies (DMCs), booking intermediaries, and event planners.
• Market Development: Identify new business opportunities in emerging local and international source markets.
• Site Inspections & Familiarisation Trips: Conduct professional and engaging site inspections of the hotel’s rooms and event venues.
• Contracting & Proposals: Draft tailored agreements, group proposals, and event contracts in line with the hotel’s pricing strategy. Maintain complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
• Collaboration: Be a collaborative team player who thrives on shared success and is ready to pivot quickly to support high-priority initiatives as they arise. Work closely with the Reservation Department and Operations team to ensure seamless execution of group bookings and VIP guest arrivals.
• Coordination: Of all aspects of confirmed group bookings and events with operational teams, ensuring expectations are clear, documented and delivered. Prepare and distribute weekly function sheets and confidently present them in the weekly operations meeting.
• Competitor Analysis: Monitor competitor activities, pricing trends, and market shifts within the tourism industry to help adjust internal sales strategies.
• Reporting: Maintain accurate client records in the hotel's property management system (PMS) and prepare weekly/monthly sales activity and action reports.
• Effectiveness: Ensure that all telephone calls are handled promptly and correspondences are attended to professionally within 24-hours.

• Other: To undertake any other projects/duties as and when assigned by the Director of Sales.

People, Learning and Growth

• To maintain a positive manner when dealing with associates
• To always maintain a high standard of personal appearance and hygiene.
• To have a complete understanding of the hotel’s associate handbook and adhere to the regulations contained within.
• To report accidents / incidents to your head of department and adopt a solution-finder attitude.
• To respect daily attendance and punctuality
• To seek pre-approval in a timely manner from your head of department before taking any leaves / permission
• To regularly follow departmental training
• To adhere to all procedures as per the Workers’ Rights Act and the Catering and Tourism Industries Remuneration Order

Standard Requirements & Qualifications

• ·        Education: A Diploma or Degree in Sales & Marketing, Hospitality Management, or Business Administration.
• ·        Experience: Minimum of 2–3 years of experience in a sales executive/ coordinator role, specifically within the Mauritius tourism or hotel sector.
• ·        Language Skills: Full professional fluency in both English and French (written and spoken) is required to communicate with international stakeholders.
• ·        Technical Proficiency: Strong command of Microsoft Office (Word, Excel, PowerPoint) and prior exposure to hotel CRM/booking platforms.
• ·        Must possess a valid driver’s license and a clean certificate of character. 
• ·        Personal Attributes: Maintains a composed, solution-oriented approach during high-stakes or time-sensitive situations. Meticulous attention to detail, strong organizational habits, and a collaborative mindset that aligns with the hotel’s “heart-led hospitality” ethos.