Planning Supervisor

Agency:

Job Function:

Job Subfunction:

Job Description:

Position Summary:

We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people management of a small team but is primarily responsible for execution, quality assurance, and operational support.

Key responsibilities

• Strategy delivery, operational delivery & execution
  • Develop strategies and annual plans into actionable, channel-agnostic planning and activation roadmaps with the team.
  • Develop tactical media mixes; ensure alignment with direct report.
  • Manage daily workflows, tasking, and priorities to ensure campaign planning and activation are delivered on time and to quality standards.
  • Translate account plans and direction into actionable schedules and task lists for the team.
  • Step into hands-on campaign execution (planning, trafficking, QA, optimization) to resolve issues or deliver priority activations.
• Thought leadership & innovation
  • Operationalize the defined innovation agenda
  • Build and maintain an “innovation radar” log of emerging platforms, formats, partner capabilities and regulatory developments for review.
  • Run experiments end-to-end (test setup, measurement QA, results capture) and produce concise findings that map back to client KPIs and scalability considerations.
  • Prepare client-facing operational content (test summaries, implementation playbooks, execution timelines) and support creation of POVs or proposals.
  • Coach team on new tools, workflows and testing disciplines to make innovation operational and repeatable - escalating strategic implications as needed.
  • Support pilot prioritization by providing practical feasibility assessments, resourcing needs and risk mitigation plans.

• Day-to-day account management (detailed)
  • Act as the primary day-to-day contact for clients on assigned accounts
  • Manage meeting cadence: prepare agendas, run weekly operational check-ins, capture decisions and action items, and distribute timely minutes.
  • Own status reporting
  • Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.
  • Maintain a risk & issues log for each account; drive remediation plans and escalate unresolved/high-impact issues to direct report
  • Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.
  • Coordinate approvals and sign-offs with clients and internal teams to protect timelines and deliverable scope.
  • Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.
  • Support client onboarding and new campaign launches
  • Ensure all account documentation is current and accessible.
  • Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.

• People management & team support
  • Supervise and coach a small team: run regular 1:1s, provide performance feedback, manage scheduling and workload balance.
  • Own onboarding for new hires and ensure team members have the operational training and resources they need.
  • Prepare input for performance reviews and career development plans
• Quality assurance & process execution
  • Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.
  • Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.

• Measurement & optimization support
  • Implement agreed measurement approaches (attribution, A/B tests, reporting frameworks) and produce clear, actionable campaign reports.
  • Execute in-market optimizations and reallocation recommendations under the Associate Director’s guidance.
  • Produce post-campaign analyses and capture learnings for reuse by the team.
• Stakeholder coordination & client support
  • Serve as the primary day-to-day operational contact for internal partners to keep execution moving.
  • Prepare routine status updates, operational dashboards and campaign health reports
  • Support client calls and presentations with operational briefings and material; escalate strategic or high-risk issues.
• Commercial, vendor & administrative support
  • Monitor campaign pacing and budget status; flag risks and variances
  • Coordinate with vendors and partners (DSPs, publishers, data providers, production) to meet SLAs and resolve operational issues.
  • Oversee trafficking, invoicing checkpoints and required documentation to minimize disputes.
• Support for innovation & new business
  • Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.
  • Support pitches and RFPs by preparing tactical, execution-ready media plans and evidence of operational readiness

Scope & typical scale

• Accounts: 1-3 small-to-mid accounts or an operational role on larger accounts.
• Budget oversight: varying campaign budgets (operational monitoring and pacing).

Key competencies & skills

• Strong operational media expertise across digital, social, programmatic and traditional channels.
• Solid project management: prioritization, timelines, task tracking and resource coordination.
• Measurement literacy: ability to run A/B tests, read attribution outputs and prepare clear reports.
• Effective communicator with experience coordinating across internal teams and vendors.
• Strong presentation skills
• Critical thinking
• Demonstrated ability to manage and develop junior talent in day-to-day settings.
• Detail-oriented and pragmatic problem solver with a bias for getting things done.

Experience & qualifications

• 4-6 years in media, integrated agencies or related delivery roles with hands-on campaign execution and some people management.
• Proven experience improving delivery performance through process, QA and coaching.
• Degree in marketing, communications, business or related field preferred.

Success metrics (examples)

• On-time, on-budget delivery and QA pass rates.
• Campaign KPI delivery (CPA/ROAS, reach/frequency, brand metrics as applicable).
• Team operational health: utilization, turnaround times and retention of direct reports.
• Timeliness and clarity of status reporting and escalation to the Associate Director.
• Accuracy of budget pacing and reduction of delivery errors or vendor disputes.

$65,000 - 75,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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