Client Service Representative

One Charming Party (OCP) is a luxury event planning and bespoke decoration company based in Victoria Island, Lagos, with over 13 years of experience and more than 300 events delivered. The company specialises in creating unique, creative, and premium event experiences through event planning, design, decoration, and project execution. OCP is committed to delivering high-quality events through creativity, attention to detail, teamwork, accountability, confidentiality, and safety.

OCP is transitioning from a founder-led structure to a more organised and structured business, with clearer roles, improved processes, stronger team accountability, and better project management systems. Its goal is to consistently deliver at least three quality events monthly while maintaining its premium brand standards.

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Lagos Island - Lagos
Employment Type: Full-time

Key Responsibilities

• Client Feedback and Complaints: Listen calmly to complaints, show understanding, resolve issues within approved limits, and escalate sensitive or serious matters to the appropriate manager.
• Client Communication: Serve as a primary point of contact for clients, responding to enquiries professionally and promptly through phone calls, emails, WhatsApp, and in-person meetings.
• Reporting: Submit timely updates and reports on enquiries, prospective clients, follow-ups, confirmed bookings, complaints, client feedback, and outstanding issues to the designated supervisor.
• Client Relationship Management: Build warm, respectful, and professional relationships with clients, making them feel welcomed, valued, understood, and confident in OCP’s services.
• Client Meetings: Attend to clients one-on-one, communicate confidently, explain OCP’s services clearly, and maintain a polished, friendly, and professional manner at all times.
• Client Expectations: Communicate approved information about services, timelines, processes, and deliverables clearly. Ensure clients understand what has been agreed upon and avoid making promises without approval.
• Understanding Client Needs: Listen carefully to clients, ask the right questions, understand their event expectations, and ensure their needs are properly communicated to the relevant team.
• Enquiry and Booking Management: Receive and record enquiries, follow up with prospective clients, track booking progress, and ensure no client enquiry is neglected.
• Service Improvement: Gather client feedback, identify recurring concerns, and recommend practical ways to improve OCP’s client experience and service standards.
• Confidentiality: Protect clients’ personal information, event details, budgets, conversations, and other confidential company information.
• Pressure and Problem Management: Remain calm, organised, and solution-focused during busy periods, difficult conversations, tight deadlines, and changing client expectations.
• Luxury Customer Experience: Represent OCP’s premium brand through excellent communication, elegant presentation, good manners, emotional intelligence, and attention to detail.
• Follow-up and Service Delivery: Follow up with clients at the appropriate stages of the service process, confirm that outstanding questions are addressed, and help ensure a smooth client experience from first enquiry to project completion.
• Client Records and Documentation: Maintain accurate records of client details, enquiries, meetings, preferences, feedback, follow-ups, and booking status using OCP’s approved tracking system.
• Professional Appearance and Conduct: Dress smartly and elegantly, maintain good personal grooming, speak clearly and respectfully, and demonstrate confidence, discretion, and excellent social etiquette.
• Coordination with Internal Teams: Work closely with the Project, Creative, Operations, and other relevant teams to ensure client requests, feedback, and approved changes are properly communicated.

Expected Standard:

• She must understand how to communicate with premium clients, read social situations appropriately, think on her feet, and represent One Charming Party with confidence and class.
• The Client Service Representative must be intelligent, emotionally mature, friendly, respectful, proactive, articulate, well-presented, and highly attentive to detail.
• Every client interaction should reflect OCP’s identity: Creative. Premium. Polished. Fun. Distinctly OCP.

Skills Required:
Client Service Representative — One Charming Party:

• Time Management and Organisation – Manages enquiries, meetings, follow-ups, and client records without missing deadlines.
• Excellent Social Etiquette – Demonstrates good manners, respect, confidence, and appropriate behaviour when interacting with clients from different backgrounds.
• Interpersonal Skills – Builds good relationships and interacts confidently with clients one-on-one.
• Digital and Record-Keeping Skills – Uses Microsoft Office, email, WhatsApp Business, and approved tracking systems to manage client information.
• Ability to Work Under Pressure – Remains calm, organised, and professional during busy periods and challenging situations.
• Persuasion and Relationship-Building Skills – Presents OCP’s services attractively, follows up with prospective clients, and helps convert enquiries into bookings without being pushy.
• Conflict Management and Negotiation – Manages disagreements respectfully, controls difficult conversations, and protects the client relationship without making unauthorised promises.
• Teamwork and Coordination – Works effectively with the Project, Creative, and Operations teams to ensure client requests are properly handled.
• Smart Thinking and Initiative – Thinks quickly, understands situations, anticipates client needs, and responds appropriately.
• Emotional Intelligence – Understands clients’ feelings, responds appropriately, and handles difficult conversations with maturity.
• Excellent Communication Skills – Speaks clearly, confidently, politely, and professionally.
• Problem-Solving Skills – Handles complaints and unexpected situations calmly and finds practical solutions.
• Adaptability and Professional Judgement – Adjusts to different client personalities, reads social situations correctly, and knows when to act independently or escalate an issue.
• Professional Appearance and Personal Grooming – Maintains a neat, elegant, and appropriate appearance that reflects OCP’s premium brand.
• Luxury Customer Service – Understands how to attend to premium clients with elegance, warmth, respect, and attention to detail.
• Core skills to prioritise during recruitment: Emotional intelligence, excellent communication, luxury customer service, smart thinking, professional appearance, interpersonal skills, attention to detail, problem-solving, and the ability to work under pressure.
• Confidentiality and Discretion – Protects client information, event details, budgets, and private conversations.
• Attention to Detail – Notices important information, remembers client preferences, and ensures accurate communication and record-keeping.
• Active Listening – Pays attention to clients, asks relevant questions, and understands their expectations before responding.

Salary
N250,000 - N300,000 / Month. 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using job title as the subject of the mail.

Application Deadline: 15th November, 2026.