Junior Desktop and Network Support Technician

About You

• Are you the person everyone calls when the Wi-Fi throws a tantrum or a computer decides to call it quits? Do you love getting your hands dirty, solving tech puzzles and figuring out how things work? We're looking for a tech-savvy, organised and hands-on IT Support Technician to join our OneDayOnly IT team. You'll be the go-to person for our employees, keeping our Service Desk on track, tackling everyday tech gremlins and making sure our warehouse and office teams have the support they need to keep things running smoothly.
• From setting up laptops and troubleshooting network issues to getting involved in CCTV installations, cabling and IT projects, no two days will look quite the same. You'll manage support tickets, keep our IT equipment in check and get stuck into everything from desktop support to infrastructure maintenance. If you have an IT qualification, some experience under your belt, a knack for problem-solving and a customer-first attitude, we'd love to meet you. Bring your curiosity, take ownership and help us keep the BIG DEAL machine running!

Responsibilities:

IT Service Desk

• Act as a first point of contact for employees requiring IT assistance.
• Log, categorise, prioritise and assign incoming IT support requests through the Service Desk system.
• Monitor the ticket queue, follow up on outstanding requests and ensure users receive timely updates.
• Troubleshoot and resolve routine support requests, escalating complex or unresolved issues to the appropriate IT team members.
• Maintain accurate ticket records, including troubleshooting steps, actions taken and resolutions, ensuring tickets are appropriately documented and closed.

Desktop Support

• Install, configure and maintain desktops, laptops, printers, scanners and other IT peripherals.
• Troubleshoot common hardware, software, printing and connectivity issues.
• Assist with software installations, updates and routine device maintenance.
• Prepare and manage IT equipment for new and departing employees, including workstation setups and relocations.

Network Support

• Assist with troubleshooting wired and wireless network connectivity issues.
• Perform basic network cabling, labelling, cable management and connectivity testing.
• Support the installation, maintenance and relocation of network equipment, including switches, routers and wireless access points.

CCTV and IT Infrastructure Support

• Assist with CCTV installations, camera relocations, routine maintenance and basic troubleshooting.
• Support cabling, physical equipment checks and infrastructure installations.
• Participate in IT equipment deployments, infrastructure upgrades and technical projects.

Asset Management and General IT Support

• Maintain accurate IT asset records, including equipment assignments, locations and movements.
• Document common technical issues and troubleshooting procedures.
• Provide professional, responsive technical assistance and maintain clear communication with employees.
• Follow company IT policies, security procedures and equipment-handling guidelines.

Experience and Qualifications

• A relevant IT degree or diploma is required.
• Previous experience in IT support, Service Desk operations, networking or hardware troubleshooting is required.
• Basic understanding of computer hardware, operating systems and common IT peripherals.
• Familiarity with IT ticketing systems, such as Jira Service Management, would be advantageous.
• Basic knowledge of LAN, Wi-Fi, IP addressing and network cabling.
• Good communication, interpersonal and customer-service skills.
• Strong organisational skills and attention to detail, with the ability to prioritise tasks and maintain accurate support records.
• Practical troubleshooting and problem-solving ability, with a willingness to learn and develop technical skills.
• Ability to work independently on routine tasks, take ownership of assigned responsibilities and collaborate effectively within a team.
• Ability to work accurately in a fast-paced warehouse and office environment.

Values

• Challenge Accepted: We are the company's reliable foundation. We own every issue from start to finish, remain calm under pressure, and are relentless in our pursuit of solutions that ensure business continuity.
• Solve Smart: We look beyond the immediate fix to find the root cause. We leverage automation, foresight, and strategic planning to build resilient systems and eliminate problems before they impact the business.
• Character Counts: We are trusted guardians of the company’s systems and information. We operate with absolute integrity, communicate with transparency, and handle all matters with the discretion and confidentiality our role demands.
• Customer Obsessed: We succeed when our colleagues succeed. We listen with empathy, communicate clearly and jargon-free, and dedicate ourselves to providing timely and effective solutions that empower our colleagues to do their best work.
• Seriously Unserious: We take our work, but not ourselves, too seriously. We use positivity and patience to make technology less intimidating for everyone, while supporting each other as a team through every challenge.