IT Support Engineer

giantIT is a Managed IT Services Provider (MSP) delivering reliable, proactive IT support and technology solutions to businesses. We are seeking a Tier 1/2 Field/Remote Engineer to join our team as an IT Support Engineer, based in Johannesburg. The successful candidate will provide technical support to clients in both remote and on-site environments.

Role Overview

The successful candidate will be responsible for troubleshooting technical issues, maintaining IT systems, supporting end users and ensuring that client IT environments operate efficiently. The role requires a hands-on approach, strong problem-solving skills and the ability to work independently and as part of a team.

• Provide remote and on-site IT support to clients.

• Diagnose and resolve hardware, software, operating system and connectivity issues.

• Support Windows, macOS, Microsoft 365 and general IT infrastructure.

• Troubleshoot network, server, printer and user account issues.

• Assist with Microsoft 365 administration, backups, endpoint security and system maintenance.

• Monitor and manage IT systems using remote monitoring and management tools.

• Record, prioritise and manage support requests through the ticketing system.

• Escalate complex technical issues when necessary.

• Maintain accurate technical documentation and follow established procedures.

• Deliver professional, timely and customer-focused service.

• CompTIA A+, CompTIA Network+, Microsoft certifications or other relevant IT qualifications.

• At least 2 years’ experience in IT support, desktop support, technical support or IT service delivery.

• Experience in a managed service provider (MSP) environment will be advantageous.

• Good working knowledge of Windows operating systems, macOS and Microsoft 365.

• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and Wi-Fi.

• Familiarity with servers, virtualisation, backups and endpoint security.

• Strong troubleshooting, analytical and problem-solving skills.

• Excellent communication and customer service skills.

• Ability to manage multiple support requests and prioritise tasks effectively.

• Ability to work independently and collaboratively in a team.

• A valid driver’s licence and reliable personal transport are essential for on-site client visits.

Advantageous Experience

• N-able or other remote monitoring and management (RMM) tools.

• SentinelOne or other endpoint security solutions.

• VMware or other virtualisation platforms.

• Veeam or other backup solutions.

• Microsoft 365 administration and cloud services.

• The opportunity to work with a variety of clients and IT environments.

• Exposure to a broad range of technologies and infrastructure.

• Opportunities for professional development and technical growth.

• A collaborative team environment focused on delivering quality IT services.

If you are a customer-focused IT Support Engineer with strong troubleshooting skills and a passion for technology, we would love to hear from you.

Please submit your application through PNet. Only applications received via PNet will be considered.

If you do not hear from us within two weeks after the closing date, please consider your application unsuccessful.

giantIT is an equal opportunity employer committed to fostering an inclusive and supportive workplace.