Operations Support Engineer

The Team

OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry.

The Goal

What will your role be?

OpenBet is looking for an Operations Support Engineer to fill an exciting role focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments. As an Operations Support Engineer with us, you’ll have exposure to these systems and more, as you take our products and your career to the next level.

What you will be doing?

• Owning and investigating a wide variety of production issues at both an application and database level;
• Producing robust, well-written solutions for production issues;
• Effectively communicating investigation status to the customer;
• Deploying fixes to production environments;
• Escalating issues to senior team members when appropriate to ensure effective resolution;
• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;
• Working in a rota that includes late/night shifts on weekdays, weekends and bank holidays.

The Player

• A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;
• Demonstrated experience in an application support role, with a proven record of technical investigation and creating solutions to problems;
• Hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;
• Strong fundamental programming skills (data structures, algorithms);
• Good analytical and problem-solving skills;
• Excellent communication skills, both written and spoken;
• An ability to learn new technologies quickly, work independently, manage workload and escalate in a timely manner.

What you'll bring

• Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and bash shell commands;
• Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);
• Experience with LAMP stack (Linux, Apache, MySQL, PHP);
• Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and Internet protocols (XML, HTTP, TCP/IP);
• Experience using version control systems (GIT, Subversion, CVS);
• Adequate knowledge of scripting languages (e.g. Perl, Python, JavaScript);
• Familiarity with the Jira ticketing system.

What’s the Score?

Why OpenBet?

• The Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.
• The Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.
• The Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.
• The Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.
• The Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.

What we can offer YOU:

• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace;
• The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow;
• Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
• And if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career;
• We have a collaborative office environment with our team members in office 2 days per week.

At OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of OpenBet, where diversity is celebrated.