Call Center Agent

OPPO • Smartphones • 1 day ago
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Location
In office (Cairo)
Employment
Full-Time

First seen by Alion on Oct 18, 2026.

Overview
Company
Impact
Profile match

OPPO

OPPO designs smartphones, audio devices and connected accessories. It is among the largest handset makers globally, with strong positions across Asia and Europe. The company develops its own imaging processors and fast charging technology.
oppo.com • HQ: Dongguan, China • Smartphones • Est. 2004
Tech stack of OPPO

Handle all incoming/outgoing calls of the call center.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, E-mail , Live Chat .)
Communicate with other departments all relevant customer inquiries if applicable.
Provide proper information to customers with complete and comprehensive understanding of OPPO products and services.
Keep up-to-date with all the services and products provided by OPPO.
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Requirements

- Bachelor Degree &Fresh graduate are welcomed.
- Excellent English command & able to understand Arabic dialects differentiation (KSA, Jordan, Iraq, Syrian)
- Experience in call center services off shores accounts (preferred).
Rotational Shifts- Rotational days off
- Proficiency in Microsoft Office and a typing speed of over 50 words per minute.
- Resilience under work pressure and smooth adaption to customer schedule.

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