IT Helpdesk (6-month contract)

About us

At OptiSigns, we believe technology should be accessible and valuable to everyone, including non-technical users. Our mission is to create beautiful, user-friendly B2B SaaS applications that add real value to society. By helping businesses connect better with their customers and employees, we aim to drive revenue growth and enhance operational efficiency.

Responsibilities

1. Technical Support & Troubleshooting

• Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
• Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 ...).
• Ensure all support tickets/requests are resolved promptly and logged systematically.

2. Asset & Account Management

• Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
• Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
• Monitor software licenses and subscription renewals to avoid service interruptions.

3. Network & Security Maintenance

• Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise.
• Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data).
• Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).

Requirements

Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration

Technical Skills:

• Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance.
• Proficient in troubleshooting both macOS and Windows platforms.
• Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus).
• Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers).

Working Style & Mindset:

• High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause.
• Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding.
• Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues.
• Intermediate English skills.

Benefits

• Attractive salary, commensurate with your experience.
• Opportunity to become a permanent employee.
• MacBook / Windows laptop, external monitor, and all necessary equipment.
• Free drinks, snacks, and parking.