Lead Principal Advanced Services Engineer

Oracle Cloud Infrastructure delivers a secure, performant, and scalable cloud platform for enterprise and mission-critical workloads. As customers move increasingly complex and data-intensive applications to the cloud, storage architecture and file services are critical to successful migration, performance, and operations.

Position Overview

Oracle is seeking a highly accomplished Advanced Services Engineer, OCI Storage & File Services to serve as a senior technical leader helping customers architect, migrate, onboard, and operate mission-critical workloads on OCI. This is a deeply technical, customer-facing engineering role requiring strong expertise in enterprise and high-performance storage, file systems, Linux, networking, and cloud infrastructure. The successful candidate will have hands-on experience with technologies such as NetApp ONTAP, Lustre, NFS, and other enterprise or scale-out file and storage platforms, along with a strong understanding of the applications and workloads that depend on them.

The Advanced Services Engineer will work with some of OCI's most strategic and technically demanding customers to solve complex issues spanning storage, compute, networking, operating systems, and applications. The role will also partner closely with senior Product Management and Engineering leaders to translate customer requirements into product improvements and roadmap priorities. This is a senior individual contributor role expected to have broad impact across OCI Storage and the wider OCI organization.

Key Responsibilities

• Lead architecture, onboarding, migration, and optimization engagements for mission-critical workloads that depend on enterprise and high-performance storage.

• Troubleshoot complex technical and performance issues across storage, compute, networking, Linux, and application layers, driving problems from initial investigation through root cause and resolution.

• Understand customer workload behavior, including I/O patterns, throughput, latency, metadata, concurrency, availability, and capacity requirements, and translate those requirements into production-ready OCI architectures.

• Partner with OCI Storage Engineering, Product Management, Compute, Networking, Support, and other teams to resolve customer issues and influence product strategy and roadmap priorities.

• Develop reusable technical assets, including reference architectures, migration guidance, blueprints, best practices, technical blogs, troubleshooting methodologies, and performance guidance.

• Serve as a senior technical authority across OCI by mentoring engineers, leading architecture reviews, identifying recurring customer patterns, and driving systemic improvements that benefit multiple customers.

Preferred Experience and Technical Skills

The ideal candidate is a senior infrastructure engineer or architect who combines deep systems expertise with strong customer-facing and cross-functional leadership skills.

• 10+ years of experience in storage engineering, systems engineering, cloud infrastructure, high-performance computing, technical consulting, or a related technical role.

• Deep hands-on expertise with enterprise or high-performance file services such as NetApp ONTAP, Lustre, NFS, parallel file systems, scale-out NAS, or distributed storage systems.

• Strong Linux, storage, and networking expertise, including the ability to diagnose performance, reliability, and connectivity issues across distributed systems.

• Experience with large-scale data migration, workload onboarding, performance engineering, benchmarking, capacity planning, and production troubleshooting.

• Strong understanding of cloud infrastructure, preferably OCI, and the interaction between storage, compute, networking, security, and observability services.

• Demonstrated ability to work directly with senior engineering and product leaders, influence without direct authority, and communicate complex technical concepts clearly to both technical and executive audiences.

  Preferred Technical Expertise - Experience in several of the following areas is highly desirable:

• NetApp ONTAP, Lustre, NFS, and enterprise file services

• Linux storage and performance analysis

• High-performance computing and AI/ML infrastructure

• Large-scale analytics, media, engineering, and other data-intensive workloads

• Storage performance engineering, benchmarking, and workload characterization

• OCI or other major public cloud platforms

• Data migration, replication, backup, and disaster recovery

• Automation, observability, and infrastructure troubleshooting

  Serves as a trusted advisor to customers and technical expert on technologies across the marketplace to shape guidance provided to customers. Serves as a go-to technical expert with highly specialized knowledge across Oracle and non-Oracle technologies, products, services, and best practices. Leads organization-wide optimizations (e.g., automation) into solutions and technical delivery in coordination with the customer team. Acts as an internal and/or external expert point of contact and escalation point for critical technical and process issues and provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with highly complex software updates, upgrades, configuration, and incident remediation and educates and mentors junior engineers to educate customers on product features, upgrades, and best practices. Leads the scoping, creation, and maintenance of customer deliverables to help customers with solution implementation. Leads highly complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test, and maintain. Drives cross-functional solution alignment with technology strategy and business goals. Delivers presentations and acts as a technical expert and executive presence during presentations for junior engineers.

Key Responsibilities

Technical Leadership:

-Serves as a trusted advisor to customers and a technical expert on technologies across the marketplace (e.g., technical speaking engagements, publications) to shape guidance provided to customers.

-Recognized as a technical expert with highly specialized knowledge across Oracle and non-Oracle technologies, products, services, and market trends, serving as a go-to expert for complex or high-impact scenarios.

-Defines or adjusts strategy for highly complex pre-sales activities, contributing to long-term account growth and solution fit.

-Leads organization-wide and customer fleet-wide optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort), coordinating with the TAM, ASE engineers and others on the Oracle customer team.

-Works with external partners to ensure appropriate design and implementation of solutions and promote best practices for technology deployment and workloads, and their stability, maintainability, upgradeability, and performance.

Service Delivery:

-Acts as internal and/or external expert point of contact and escalation point for critical technical and process issues encountered in the customer's supported environment.

-Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, for problem analysis and investigation and providing and verifying workarounds and acting as a field point of contact for various LOBs.

-Assists customers with highly complex software updates, upgrades, change management, and incident remediation, identifying key risks and mitigation strategies that may impact project success.

-Analyzes new and highly complex issues encountered by customers by performing thorough technical root cause investigations.

-Reviews themes across lessons learned post-project and leads changes to improve technology implementation.

Global Customer Engagement & Education:

-Acts as expert technical lead for customers and partners with customer leadership to, ensuring solutions address business needs and drive long-term business transformation.

-Educates and mentors junior engineers to educate customers on product features, upgrades, and patches, and drives and shapes adoption of best practices for technology deployment and workloads, and their stability, maintainability, upgradeability, and performance.

-Provides executive presence for junior team members during customer meetings where technical expertise is required for critical or escalated issues or where expert technical direction is needed for key decisions.

-Uses holistic view of solutions and contextual understanding of customer solutions to influence customer direction.

Technical Design & Documentation:

-Leads the scoping, creation, and maintenance of customer deliverables, SOPs, and documentation to help customers implement solutions.

-Leads highly complex problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain.

-Oversees how solution designs are developed across programs, ensuring the use of appropriate methodologies and adherence to Oracle and enterprise architectural standards.

-Scopes potential customer requests and clarify value-add for a service during pre-sales.

-Defines best practices and provides mentorship to engineers across multiple teams.

-Ensures technical designs are forward-looking, scalable, and aligned with broader strategic direction.

-Translates market trends into design strategies that prepare the business for future growth.

Influence & Collaboration:

-Drives cross-functional alignment of internal and external stakeholders to ensure alignment with technology strategy and business goals, facilitating collaboration across multiple programs and senior stakeholders.

-Identifies opportunities for expanding partnerships and with key contacts across functions and creates opportunities to facilitate networking for lower levels.

-Works with customer senior leadership to influences priorities based on technical vision to support customer's technical roadmap.

Innovation & Business Development:

-Leverages customer insights and partners with product management to ensure alignment with technical ecosystem when driving new service offerings and engagement methods.

-Leverages customer insights to shape new service offerings and engagement methods.

-Leads technical scoping in strategic deals, partnering with sales teams to define the solution approach and ensure business needs are translated into viable technical deliverables.

-Shapes growth opportunities by aligning Oracle solutions with customer roadmaps and business drivers.

-Delivers presentations and acts as a technical expert and executive presence during presentations for junior team members and communicates details on integrated solutions that drive strategy.

-Uses deep technical, functional, and service delivery expertise across technologies to strategically influence customer perception of value.

Additional Responsibilities (as needed)

Technical Solution Design:

-Drives technical strategy and architecture across the organization, mentoring technical leaders and ensuring alignment with business goals using broad knowledge across multiple technologies/ services.

-Oversees architectural and solution design reviews across programs, ensuring technical excellence and mentoring senior engineers across technologies and services in scalable design principles.

-Guides teams in applying consistent design practices aligned to current and emerging business needs using expertise across multiple technologies/services.

-Shapes and maintains architectural principles, introducing innovative approaches and evolving design practices to remain competitive in a rapidly changing market.

-Drives high-level design (HLD) development by introducing new methods across technologies/services, promoting creativity, and ensuring solutions reflect a deep understanding of organizational technical operations.

-Creates and establishes internal policies, processes, and standards for security, scalability, and other product/service fundamentals related to solution delivery across a family of technologies or services at the organization or cross-organization level.

Delivery Program Management:

-Owns the planning, execution, and service value creation of delivery engineering projects across multiple customer accounts within a technical domain.

-Leverages deep project management knowledge to scope delivery engineering projects, design project schedules, and document resource requirements.

-Manages technical delivery along with Technical Leader, coordinating resources and managing projects to drive results and maximize value to customers.

-Proactively partners with customers and other account team members (e.g., TAM, Technical Leader) to understand customers' technical projects, goals, and KPIs, and provide required technical guidance to delivery engineering team.

-Leverages domain expertise to lead escalation calls and assist in managing all aspects of escalations, including situation management and executive communication.

-Oversees the quality and completeness of deliverables across customers.

-Acts as a domain technical expert to represent delivery engineering in sales opportunities with customers.

Core Responsibilities

Collaboration & Partnership:

-Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives. Fosters partnerships with key business leaders, stakeholders, and/or customers, identifying opportunities for expanding partnerships and promoting long-term organizational success. Champions transparency and inclusivity by actively seeking, listening to, and incorporating diverse perspectives.

Continuous Improvement:

-Drives implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department. Seeks and integrates diverse feedback on approaches and methods for continued improvement to enhance efficiencies and ensure changes align with organizational goals.

Planning & Execution:

-Manages and provides direction on timelines and budgets for critical high-impact projects, ensuring timely completion and adherence to requirements. Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring optimal outcomes.

Problem Solving:

-Leads specialized, advanced problem-solving efforts, serving as an escalation point for highly complex issues. Guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identify root causes, and implement solutions that prevent future issues.

Continuous Learning:

-Leverages deep industry knowledge and expertise within a specialty area to serve as a thought leader within the organization. Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains current with best practices. Champions continuous learning, promoting professional development across teams. Applies new knowledge to drive advancement and mentors others to do the same.

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $103,000 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.