Manager, Platform Software Engineering

Key Responsibilities

Platform Software Development:

• Operate a platform team roadmap that enforces compatibility, versioning, and safe rollout policies for shared services and SDKs.

• Drive team-level observability baselines (SLOs, error budgets) and resilience patterns; ensure adherence during releases.

• Coordinate cross-team incident response for platform issues, ensuring downstream consumer safety and clear remediation paths.

Software Development and Coding - Design, Testing, and Optimization:

• Manages team and may contribute to the design and development of code and software solutions and identifies and analyzes requirements.

• Provides coaching and process execution for team to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

• Leads code reviews to drive improvements.

• Leads and reviews team to conduct debugging and troubleshooting to identify and fix software issues within a single component or functional area.

• Ensures team implements software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

• Leverages prior experience and analysis to conduct performance profiling and optimization of coding.

• Guides team in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

• Manages team to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Manages team to design and develop software, systems, and services.

• Provides technical leadership and technical guidance and domain expertise in software architecture decisions and best practices.

• Guides team and conducts periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.

• Collaborates with stakeholders within own group to align and build software architecture with business and/or customer goals and priorities

• Implements performance optimization and scalability strategies in software design.

• Impacts immediate team to conduct regular technology research and evaluation for architectural enhancements.

Issue/Defect Collaboration - Software Products Support:

• May collaborate and communicate with stakeholders to understand customer issues and align solutions.

• Manages team to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

• Enables direct reports to advocate for customers' interests and suggests product enhancements based on feedback.

• Communicates regularly with stakeholders to ensure customer satisfaction through timely resolution of issues and effective communication.

• Provides guidance to team on processes for handling customer issues and/or defects and directs them to training opportunities as needed.

• Investigates and troubleshoots product maintenance issues to ensure customer agreement on short- and long-term solutions.

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team and other stakeholders to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.

• Ensures team adherence to broad acceptance criteria.

• Implements moderately complex secure software development practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Manages team to perform periodic maintenance and testing operations for systems that require upgrading or patching for (e.g., for critical vulnerabilities).

• Guides team to follow standard operating procedures (SOP) for development and drive improvements, ensuring automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution:

• Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

• Strengthens collaborative partnerships across teams to align expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

• Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.

Continuous Learning:

• Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.

Continuous Improvement:

• Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team members’ ideas and seeks input from others on alternative approaches and methods for improving work.

Performance and Development:

• Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team members improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.