Student Accounts Assistant
Department:
Student Account ServicesSpecial Instructions to Applicants:
When applying you will be required to attach the following electronic documents:
- A Resume
- A Cover Letter
- A supplemental document answering the following questions:
- Please describe your experience working toward a project deadline while dealing with frequent interruptions.
- What Microsoft applications have you used, your experience with data entry and how do you maintain accuracy?
For additional information please contact: Gregory Balck at [email protected]
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Note: All job offers are contingent upon Human Resources final approval
Job Description:
This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Student Account Services position for the Division of Finance and Admin at Oregon State University (OSU).
Student will provide great customer service to students and non students in person at the window and on the phone. Student employees assist in drafting email responses, uploading documents into OnBase, processing payments and assisting the Student Account Services staff.
Typically up to 20 hours per week, M-F, between the hours of 830am - 430pm. Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.
Position Duties
In person Customer service to both students and non-students at the student account window’
Drafting Email responses to student account services email inquiries
Inbound Phone call customer service for both students and non-students
Uploading documents into OnBase
Returned mail processing
External Scholarship processing
Taking credit card payments over the phone for non-registered students and non-students
Transferable Skill Development
OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:
Communication, Teamwork, Professionalism
Qualifications:
Full Employment Eligibility Requirements can be found here:https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements
Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term*
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term*
*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by theOffice of International Services (OIS), and must be provided to the Student Employment Center.
Required
Six months experience in an office setting or customer service role
Able to answer a multi-line phone, and direct incoming calls to appropriate department
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.
Preferred
Proficient with Microsoft Office applications.
Ability to complete accurate data entry.
Ability to multi-task and also concentrate on detailed projects with multiple interruptions.
Ability to deliver quality customer service.
Working Conditions/Schedule:
- Typically up to 24 hours per week, M-F, between the hours of 830am - 430pm.- Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.