PAM Operations Analysts
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Location
In office (Hyderabad)
Experience
2+ years exp
Visa
Sponsors visas in United States; no register of this country names it
Employment
Full-Time
First seen by Alion on Nov 13, 2026.
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Founded in 1993, OSI Digital is a global IT consulting and technology firm specializing in digital transformation, cloud integration, and enterprise software engineering. Headquartered in Calabasas, California, United States, the company maintains extensive offshore delivery centers and strategic regional offices across North America, India, and the Philippines. Through its comprehensive suite of data analytics, application management, and cybersecurity services, it enables enterprise clients across diverse industries to optimize performance and drive business growth.
Job Title : PAM Operations Analysts
Job Location : Hyderabad
Experience : 2 to 4 Yrs
OSI Digital is looking for a PAM operations Analysts first-line monitoring and operational support for PAM services around the clock. Handle standard access requests and operational tasks using approved procedures, identify and escalate security or service issues promptly, and maintain accurate records and shift handovers. This role reports to the PAM Architect. Upon Success in this role, the person will have an opportunity to grow into a Sr. PAM Engineer role and explore new technologies and tools.
Responsibilities
Job Location : Hyderabad
Experience : 2 to 4 Yrs
OSI Digital is looking for a PAM operations Analysts first-line monitoring and operational support for PAM services around the clock. Handle standard access requests and operational tasks using approved procedures, identify and escalate security or service issues promptly, and maintain accurate records and shift handovers. This role reports to the PAM Architect. Upon Success in this role, the person will have an opportunity to grow into a Sr. PAM Engineer role and explore new technologies and tools.
Responsibilities
- Monitor and maintain PAM platform health by tracking services, queues, alerts, scheduled jobs, credential rotations, and session recording availability.
- Process privileged access requests and account support activities (access, checkout, password resets, and account issues) in line with approvals, SLAs, and documented procedures.
- Perform first-level troubleshooting and incident management for login failures, account lockouts, rotation issues, connector outages, and user access problems, while maintaining accurate ticket documentation.
- Ensure security and compliance adherence by validating approvals, enforcing access controls, supporting access reviews, audit evidence collection, and maintaining confidentiality requirements.
- Escalate critical security or operational
- 2 to 4 years of experience in PAM operations, supporting privileged access management platforms, access requests, platform monitoring, and production support activities.
- Strong understanding of identity and access management fundamentals, including privileged accounts, password management, MFA, access approvals, least privilege, and secure handling of sensitive information.
- Hands-on knowledge of IT operations and troubleshooting, including Windows/Linux, Active Directory/LDAP, networking concepts, ticketing systems, incident management, and accurate documentation.
- Awareness of cybersecurity operations, including SIEM, SOAR, EDR, SOC processes, PAM-related alerts, incident escalation, phishing indicators, credential compromise risks, and vulnerability management concepts.
- Is not willing to work from Office
- Is not willing to be part of 24/7 shift Schedule
- Never worked in the Managed Services / Support Environment
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