Coordinator, Maintenance Billing Superuser

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At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready - with a bold vision of the future and the groundbreaking technology to make it happen.

Otis Elevator is seeking a Coordinator, Maintenance Billing Superuser to join the Finance team. We are seeking a computer savvy individual with intermediate to advanced experience in Microsoft applications and high critical thinking and analytical skills. Must be able to interpret customer contract language, analyze system revenue and billing performance, account reconciliations and updates of standard processes. Must possess ability to pivot within multiple financial systems and communicate expected business results.

KEY RESPONSIBILITIES:

· Serve as the primary SME for Maintenance Billing processes, systems, and customer billing requirements.

· Investigate and resolve complex billing, contract, and system-related issues.

· Partner with Sales, Finance, Contract Administration, AR, Operations, and DT to support business objectives and issue resolution.

· Prioritize and manage billing exceptions, system defects, and operational escalations.

· Perform account reconciliations and analyze discrepancies to ensure billing accuracy.

· Provide advanced user support, training, and process guidance.

· Support system enhancements through testing, validation, and implementation activities.

· Analyze trends, identify root causes, and recommend solutions to improve efficiency, controls, and customer experience.

· Develop and maintain process documentation, standard work, and training materials.

· Support reporting, special projects, and continuous improvement initiatives.

EDUCATION / CERTIFICATIONS:

· HS Diploma or AA/AS degree

· B.S/B.A, majors in Accounting, Finance, Business, or related fields are preferred

EXPERIENCE / QUALIFICATIONS:

· Minimum of 3 years relevant work experience

· Demonstrated analytical and reconciliation skills

· Intermediate skills in Excel, Word and PowerPoint

· Demonstrated ability to manage competing priorities

· Accurate and detail oriented

· Demonstrated excellence in communication skills: verbal, email and listening

· Must enjoy working in a team environment and possess a solid work ethic

· Experience with JD Edwards, Microsoft applications preferred

WORK LOCATION:

Remote and/or hybrid

WORK HOURS:

The standard work hours for this position are 8AM - 5PM.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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