Cafeteria and Business Operations Manager

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Cafeteria and Business Operations Manager position.

This recruitment and selection process is restricted to employees of Parliamentary Precinct Operations.

In this role, you will be responsible for managing cafeteria and retail food service operations across six parliamentary locations, ensuring efficient, high-volume service delivery, operational consistency, financial accountability, and a high-quality client experience. You will lead a team of up to 50 employees responsible for delivering day-to-day cafeteria services, oversee workforce planning and operational performance, and support the continuous improvement of food service operations that serve Members of Parliament, parliamentary partners, employees, and visitors.

Due to the operational nature of the role and the need to support parliamentary business, you may be required to work irregular hours, including evenings, weekends, and overtime.

Top Reasons to Join the Food Services team:

This is an exciting opportunity to lead a large and well-established team within Food Services and play a key role in shaping the delivery of food services across the parliamentary precinct. In this role, you will have opportunities to build relationships across the organization, influence service delivery, drive operational improvements, and contribute to the ongoing evolution of parliamentary food service operations.

Education :

• Completion of post-secondary education in Hospitality Management, Food Service Management, Business Administration, or a related field OR an acceptable combination of education, training and extensive relevant experience;
• Food Safety Certification.

Experiences :

• Knowledge of service management, operational planning, budgeting, financial administration, labour planning, and performance monitoring practices;
• Experience managing cafeteria, retail food, or high-volume food service operations in a multi-unit or complex service environment;
• Experience supervising operational teams, coordinating service delivery, and managing employee performance in a fast-paced operational environment;
• Experience implementing operational improvements, service enhancements, or workflow changes to improve efficiency and client service;
• Experience coordinating inventory management, supply replenishment, and operational activities in support of food service delivery;
• Experience ensuring compliance with food safety, HACCP, workplace health and safety standards
• Experience participating in recruitment, onboarding, training, and workforce development activities.

Assets :

• HACCP training or certification;
• Training in leadership, retail operations, or business management;

Note :

• An extensive level of experience is generally considered to be between five and ten years of relevant experience.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

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To learn about our hiring process, visit Eligibility and Selection.