Team Lead, HR Systems Support

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

The House of Commons' Human Resources Services is currently looking to staff the Team Lead, HR Systems Support position.

This recruitment and selection process is restricted to House of Commons employees.

Are you passionate about finding practical solutions to business needs? Do you want to make a real difference? Do you thrive at the intersection of people, processes and systems?

Human Resources Services (HRS) is seeking a Team Lead, HR Systems Support to lead a dynamic team responsible for supporting and enhancing the HR technology ecosystem that enables critical services across the House of Commons, for the Administration and the Members.

In this role, you will foster effective collaboration between HR stakeholders and technology partners to ensure that business requirements are clearly understood and appropriately translated into sustainable technology solutions. You will coordinate the assessment of HR business requests and contribute to prioritization discussions with relevant stakeholders, taking into account business needs, operational requirements, and organizational priorities.

Top Reasons to Join the Team:

This is an exciting opportunity to contribute to the modernization of HR services while supporting a team through a period of transformation. As the HR Systems Support function evolves, the team will play an increasingly important role in business analysis, continuous improvement, change enablement and the adoption of new technology capabilities.

If you are a collaborative, highly organized leader who enjoys helping teams navigate change, please apply.

Education :

• Post-secondary education in one or more of the following areas: information technology, information management, business analysis, business administration, human resources, or a relevant combination of education, experience and training.

Experiences :

• Experience supporting business applications, enterprise systems or technology-enabled services.
• Experience managing operational priorities through a service desk, intake process, request queue or similar client support environment.
• Experience establishing, monitoring and improving business processes related to client support, issue resolution, system maintenance or service delivery.
• Experience working with multiple stakeholders to identify business needs, prioritize requests and implement solutions.
• Experience developing and maintaining productive partnerships with clients, technical teams and external or internal service providers.
• Experience supervising staff or providing day-to-day leadership in a collaborative team environment.

Assets :

• Experience supporting technology change initiatives, system enhancements, upgrades, releases or maintenance activities.
• Experience leading a team responsible for supporting business applications, enterprise systems or technology-enabled services.
• Experience leading teams through organizational change, including role transformations, significant business process improvements, and the implementation of new systems or technologies.
• Experience working in an HR-related environment or supporting HR technology solutions.

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.