Collections Officer

Requirements: Min 2.5 years previous experience in collections, accounts receivable or credit control. Demonstrated experience managing B2B customer accounts and overdue debt. Hands-on experience using both Xero and MYOB. Strong verbal and written English communication skills. Confidence making outbound collection calls and discussing outstanding payments with customers. Experience working with Australian customers or businesses would be highly regarded. The position will commence remotely in the Philippines, with the expectation that the role will transition to an in-office arrangement in Quezon City once the office environment is established. Core responsibilities: Manage a portfolio of customer accounts and proactively follow up outstanding and overdue invoices. Conduct collections activity via phone and email while maintaining professional customer relationships. Monitor accounts receivable ageing and prioritise collection activity based on outstanding balances and payment status. Contact customers regarding upcoming and overdue payments and secure clear payment commitments. Follow up agreed payment dates and payment plans. Investigate payment discrepancies, short payments and outstanding account queries. Work with internal finance and operational teams to resolve billing and invoice-related issues. Allocate and reconcile customer payments against outstanding invoices. Maintain accurate records of customer communications, collection activities and payment commitments. Escalate significantly overdue or high-risk accounts in accordance with internal processes. Assist with account reconciliations and accounts receivable reporting. Support month-end accounts receivable and collection activities. Maintain accurate customer and financial information across Xero and MYOB. Identify opportunities to improve collection processes and reduce outstanding debtor days

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!