Commercial Real Estate Virtual Assistant

Requirements: At least 2+ years of experience as a real estate VA or in a related CRE / lending / property management role. Practical knowledge of commercial real estate transactions and documents, including title and escrow. Strong ability to read, understand, and analyze commercial leases and produce lease abstracts. Solid understanding of basic underwriting concepts: Net Operating Income (NOI), Debt Service Coverage Ratio (DSCR), capitalization rate, Loan-to-Value (LTV), Cash-on-Cash return (COC), operating expense ratios. Advanced skills in Microsoft Excel, Word, Outlook, and PDF tools (data cleanup, formulas, pivots, comments, PDF editing/annotation). Experience with CoStar, Crexi, and title profile tools or similar real estate data platforms. Experience working with Salesforce or related CRM platforms (e.g., HubSpot, Pipedrive, RealNex) for data entry, tracking, and reporting. Excellent written and spoken English, comfortable communicating with brokers, clients, title officers, escrow officers, and lenders via email, chat, and Zoom. High attention to detail, accuracy with numbers, and the ability to follow detailed SOPs and checklists. Preferred (Nice to Have) Prior experience supporting a commercial mortgage broker or commercial lender. Familiarity with AI tools for document review (e.g., AI lease abstraction, PDF analyzers) and willingness to learn new software quickly. Experience with U.S. commercial property types: industrial, retail, office, multifamily, and specialized assets. Preferred: Dual Monitor Setup Core responsibilities: CRE research & data gathering Use CoStar, Crexi, title profile and other tools to research properties, owners, tenants, sales comps, and lease comps. Research closed transactions and summarize key data points (price, cap rate, rent, terms, concessions, etc.). Leases, rent rolls & financials Read and interpret commercial leases (AIR, CAR, and custom forms). Prepare clear lease abstracts capturing term, rent, options, NNN/CAM structure, reimbursements, caps, and unusual clauses. Analyze rent rolls and historical operating statements; normalize income and expenses based on provided guidelines. Underwriting & deal sizing Assist with underwriting for listings and financing using existing Excel models and SOPs. “Size up” deals for owner-user and investment loans using provided metrics and lender criteria (DSCR, LTV, minimum coverage, etc.). Build new Excel underwriting templates for different deal types and help troubleshoot / correct formulas in existing spreadsheets. Transaction & document support Work with title and escrow: help review title reports, escrow instructions, and closing documents under guidance. Organize and maintain digital files for each deal (leases, financials, reports, photos, OMs, LOIs, term sheets). Assist in preparing listing packages, basic OMs, and finance packages from templates. CRM & admin support Update and maintain Salesforce (or similar CRM) with properties, contacts, activities, and pipeline stages. Prepare call lists, follow-up lists, and weekly status reports for active listings and loan files. Manage calendars, schedule calls, and coordinate with clients, lenders, title, and escrow as needed.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!