Social Media Moderator

OYA · 5 days ago
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Location
Hybrid (6th of October City, Egypt)
Employment
Full-Time

First seen by Alion on Nov 10, 2026.

Overview
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Profile match

OYA

oyab2b.com · 6th of October City · UTC+02:00

  • Monitor and respond to comments, messages, and reviews on all social platforms.

  • Escalate sensitive issues or complaints to the Customer Support Manager.

  • Coordinate with marketing to maintain a consistent tone and messaging style.

  • Track customer sentiment and prepare feedback reports.

  • Manage real-time interactions on WhatsApp, Messenger, and platform chat.

Requirements

  • Education: Bachelor's degree in communication, Marketing, or related field.

  • Experience: 1-3 years of experience in social media moderation or community management.

  • Skills: Excellent writing and communication skills in both Arabic and English.

  • Familiarity with Meta Business Suite or similar tools.

  • Familiarity with CRM or ticketing tools.

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