Incident Management Engineer

The Role

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.

You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.

Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.

Core Responsibilities

• Develop a deep understanding of Palantir’s product and delivery ecosystem.
• Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
• Diagnose, resolve, and prevent issues encountered in the field.
• Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
• Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value

• Excellent problem solving skills.
• Comfort working in a fast paced environment.
• Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
• Experience with scripting, automation, or data analysis a plus.

What We Require

• Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
• Willingness and interest to travel to other Palantir locations on occasion.