Software Engineer - Customer Solutions

A Note on applying to Pangram:

At Pangram, we firmly believe that genuine human expression, and our ability to communicate with each other online and through the written word, is a fundamental right- and a value worth preserving.

Please don't use AI to answer any of the questions as part of your application - we want to hear from you!

About Pangram Labs

Pangram Labs’ mission is to protect authenticity and preserve human connection in the context of the generative AI era. We build the world’s best AI detection systems. We publish research on state-of-the-art AI detection techniques and algorithms and build products to bring our technology into people's daily lives. We provide tools for individuals, institutions and companies to detect the use of AI in written content.

Pangram is a recognized thought leader in the space of AI detection. Our CEO & Co-founder Max Spero has been named as one of Time Magazine’s 100 Most Influential People in AI and Pangram has been named one of Time’s Best Inventions of 2026.

We are looking for high agency, mission-driven, and passionate builders to join our team!

About the Role

We are hiring a Software Engineer to build great product experiences and deliver solutions for our customers. You will be the technical point of contact in customer Slack channels, the owner of a variety of customer reported bugs and feature requests, and build custom integrations and infrastructure for a diverse set of customers. This is an early-career engineering role for someone who is excited to ship code that customers use and make direct impact on a daily basis. You'll develop deep knowledge of our detection models and API, work closely with our engineering teams, and have a clear path towards technical career development.

This is a full-time, on-site role in our Brooklyn office reporting to our CTO.

What You'll Do

• Own bugs and feature requests from intake through completion, working in coordination with the engineering team as required

• Operate as the primary technical point of contact in customer Slack channels; triage, respond, and escalate as needed

• Build, scope, and maintain custom integrations, deployments, and infrastructure for customers with non-standard requirements

• Reproduce customer-reported issues and ship fixes or provide handoffs for the engineering team

• Support customer onboarding and API integration with samples, technical documentation, and hands-on product debugging and support

• Track requests and issues, and surface patterns to Product as input for our roadmap

• Develop and maintain internal playbooks and documentation for customer-specific setups

Qualifications

You are a great fit for this role if you have:

• 0-2 years of professional software engineering experience, or a strong internship/project background

• Proficient in Python; comfortable working with REST APIs, cloud infrastructure, and CI/CD

• Proficient in frontend development (React, Next.js)

• Strong written communicator; able to explain technical issues clearly to both engineers and non-technical customers

• Comfortable with ambiguity and context-switching between customer conversations and code

• Interest in AI/ML products a plus

Benefits include

• Medical/dental/vision

• 401(k) with 100% employer match on first 4%

• 20 days of PTO

• Office lunch