Senior Intake Coordinator - Workers' Compensation

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position.

As a Senior Intake Coordinator, you'll take ownership of assigned client accounts and play a hands-on role in delivering an exceptional customer experience. You’ll become a trusted resource on client-specific requirements, partnering with internal teams to solve problems, clarify needs, and keep claims moving forward. Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.

Key Responsibilities:

Manage assigned client accounts, ensuring adherence to client protocols and service expectations.

Partner with clients, providers, and internal teams to support effective program operations.

Review, interpret, and accurately enter claim information and supporting medical documentation.

Identify documentation inconsistencies and communicate findings to clients.

Support savings calculations, appeals, and reconsideration processes.

Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Qualifications:

Associate degree or equivalent relevant experience.

Customer service experience, preferably in a call center, production, or client-facing environment.

Experience with medical billing, medical terminology, and surgical implants.

Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.

Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.

Strong written and verbal communication skills with a customer-focused approach.

Minimum typing speed of 45 WPM.

Healthcare insurance or healthcare services experience preferred.

Bilingual English/Spanish skills are a plus.