Temporary Customer Experience Agent

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We are seeking two Temporary Customer Experience Agents to join us for a 10-week contract during our peak sales period. In this role you will deliver a best in class customer experience by managing customer enquiries and escalations, building strong relationships, and ensuring service levels are consistently met. You will also be a brand ambassador for the Paul Smith Loyalty Program and will support customers with points collection, redemption, and account management.

The Role

• Handle customer enquiries and escalations, ensuring SLA’s are maintained.
• Be a brand ambassador for the Paul Smith Loyalty program, answering queries on points collection, redemption and account management.
• Build and maintain relationships with Retail Stores and internal departments, providing feedback and recommendations for service improvements.
• Confidently use internal systems to manage orders, cases, and customer interactions, ensuring accurate and timely updates.
• Stay informed on current customer experience trends, services, networks, and tools.
• Support the Retail Operations team with key projects, initiatives, and ad-hoc tasks as and when required.

Your Skills and Experience

• Previous experience working within Retail Sales or a Customer focused role.
• Highly computer literate, with experience using a CRM.
• Exceptional customer service skills.
• Previous administration experience.
• Excellent attention to detail and ability to accurately input data.

Who you are

• Excellent written and verbal communication skills.
• Exceptional telephone manner and a good listener.
• Excellent problem-solving skills.
• Ability to stay calm under pressure.
• Flexible to work extended hours during busy periods.
• An interest in fashion and the Paul Smith brand is a big plus.

Please note, we are interviewing for these roles on a rolling basis and may close the ad early if we meet with the right candidates, so we recommend applying early to avoid missing out.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.