IT Intern

Nature of employment: Internship (3 Months) Reporting to: IT Officer Location: Delhi/Bhopal About Peepul 6.5 million students. 291,000 teachers. 90,000+ schools. That’s the scale of what Peepul is changing - and this role sits at the centre of it. Peepul is an education non-profit working with state governments in Delhi and Madhya Pradesh to drive systemic reform at scale. We’ve received international recognition - including the Commonwealth

Education Award for Innovation - and are backed by India’s leading CSR funders and global partners. Our model is simple: embed, deliver, measure anchored in system-level change, in partnership with governments. We are a growing organisation with an ambitious strategy and a strong evidence base. Join us in our mission to create a world where every child has equal access to high-quality education. Learn more about our transformative work at http://peepulindia.org

About the Role To provide support in day-to-day IT operations, with a focus on software, email systems, user support, IT security, and basic troubleshooting. Responsibilities would include (but not limited to):

• Provide first-level support for software, email, internet, and user-access-related issues.
• Support installation, configuration, and updating of software and applications.
• Assist in managing official email accounts, user access, and basic IT systems.
• Maintain records of IT assets, software licences, users, and IT-related issues.
• Assist in identifying and reporting phishing, suspicious emails, cyber-security threats, and other potential IT frauds.
• Support data backup, access control, and basic IT security practices.
• Coordinate with external IT vendors/service providers when required.
• Prepare basic IT reports and documentation.
• Assist the IT Officer in other technology-related activities and projects. Qualification & Skills
• Educational Background: Pursuing MCA / BCA / B.Tech (IT/Computer Science) or equivalent.

Technical Skills: Basic knowledge of operating systems, networking, MS Office/Google Workspace, email systems, and software applications.

• Other Skills: Good problem-solving and troubleshooting skills, basic understanding of cybersecurity and data protection, good communication and documentation skills, and willingness to learn and work across different IT requirements.
• Preferred Experience: Prior exposure to IT helpdesk or user support, familiarity with basic cybersecurity practices, or hands-on experience with office IT systems will be an added advantage. Potential for Continuation The internship will initially be for 3 months. Based on performance, learning ability, and organisational requirements, the intern may be considered for continuation as an IT Associate subject to appraisal and vacancies arising at Peepul. How to apply You will be required to upload:
• Your CV: Please ensure that your CV provides relevant information about your professional and personal experience and details of your academic qualifications. CVs can be one to two pages in length.

• A cover letter: We highly encourage you to use your cover letter to showcase your specific interest in working for Peepul and demonstrate how your qualifications align with the role you are applying for. A tailored cover letter holds significant importance in Peepul's recruitment process as it enables us to comprehend your motivations for the position, your relevant skills, and the clarity of your writing. For any further queries related to our hiring process and timelines, please contact us at [email protected].