Manager, PMO

Practice: US - Professional Services

Position Title:  Manager, PMO

Position Location:  Remote, USA

Reports to: Senior Director

Position Summary

The PMO Manager provides leadership and oversight for the team of Project Managers within the Digital Workplace Practice. This role is responsible for ensuring consistent, high-quality delivery of customer-facing professional services engagements through strong project governance, standardized methodologies, financial discipline, and continuous improvement.

The PMO Manager leads, develops, and mentors Project Managers; monitors the health and performance of the project portfolio; serves as a point of escalation for delivery issues and risks; and partners with Delivery Management, Resource Management, Sales, and organizational leadership to ensure projects achieve customer and business objectives.

Key Responsibilities

Lead and develop the PMO team, including coaching, mentoring, onboarding, training, goal setting, performance management, and career development of Project Managers.

Establish and maintain PMO governance, standards, processes, tools, and project management methodologies that drive consistency, accountability, and delivery excellence.

Oversee the overall health and execution of the project portfolio, ensuring projects remain aligned to scope, schedule, financial objectives, customer expectations, and established delivery standards.

Serve as an escalation point for project risks, issues, customer concerns, and delivery challenges, partnering with appropriate stakeholders to drive timely resolution.

Drive consistent project and portfolio reporting, including KPIs, dashboards, risks, financial performance, resource needs, and executive-level reporting.

Ensure strong financial management of projects, including oversight of budgets, margins, rates, resource utilization, billing, and other key financial measures.

Partner closely with Delivery Managers and Resource Management to support effective staffing, capacity planning, project assignments, and successful project execution.

Collaborate with Sales, technical practices, customers, partners, and organizational leadership to promote effective handoffs and consistent, high-quality customer experience.

Identify and implement opportunities for continuous improvement that strengthen PM effectiveness, operational efficiency, project outcomes, and customer satisfaction.

Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as needed.

Project Management roles may require periodic travel pending client requirements. 

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.

7+ years of project/program management experience, including leadership of complex, customer-facing initiatives.

Strong understanding of project management methodologies, governance, risk management, financial management, and portfolio management.

Strong executive communication, customer relationship management, conflict resolution, analytical, and problem-solving skills.

Ability to effectively collaborate across Sales, Delivery, technical teams, executive leadership, customers, and external partners.

Strong working knowledge of project and portfolio reporting tools and Microsoft Office applications.

Project Management Certification from a recognized training body or university, such as Project Management Professional (PMP)

Preferred Qualifications

Experience leading a PMO or project management function within a Professional Services or technology services organization.

Experience and understanding of Digital Workplace solutions with demonstrated success managing complex customer engagements across multiple technologies and delivery teams. 

Strong understanding of PMI/PMBOK principles and project management best practice.