Solution Delivery Engineer
First seen by Alion on Oct 20, 2026.
ABOUT THIS POSITIONPerceptra is a leader in computer vision and deep learning for the healthcare industry. Our growing support team handles challenges in delivering high-quality AI services to hospitals nationwide. As technical support engineer, your role involves solving day-to-day problems in our growing infrastructure from deep-learning servers to network facilities and provide exceptional technical service to Perceptra's customers.ROLES AND RESPONSIBILITY- Maintain a detailed technical understanding of our AI solution and design the right solution architecture that fits customers.
- Implement technical integration efforts with Perceptra's customers. This role requires coding in Python, SQL, shell script.
- Ensure that Perceptra's quality of service is aligned with the medical industry's standard in terms of security and interoperability.
- Fix issues customers faced, such as database, server issues, communication protocol issues. Provide emergency support for customers.
- Communicate with customers facing technical issues and lead the team to fix bugs swiftly.
- Improve Perceptra's solution delivery process. Collaborate with product development team to surface our vulnerable features and make improvements.
- Maintain servers and network infrastructure of Perceptra, on-site and on-cloud.DESIRED CHARACTERISTICS- Passion to create and deliver excellent tech solutions. Customer-focused mindsets. Service mind with passion for helping people and supporting your team.
- Strong analytical and problem solving skills. Strong spoken and written communication skills. Intermediate level in English conversation and writing.
- Mind for efficiency and process improvements. Keep the lookout for efficient means to shorten execution time.
- Strong organization skills, delivering work with proper documentations.
- Team player, positive and driven, fast learner. Attention to detail, making little to no mistakes in assigned tasks. Always on top of your task list. Proactive personality.
- Willingness to travel to customers' sites.
- This is a customer service role and might require working flexible time such as weekends and night. You will be compensated with additional time-off.
Qualifications
Knowledge and skills in networks, operating softwares (Linux, Ubuntu), virtual machines, and hardware configuration.
Knowledge of information security. Experiences with technical support through VPN software and AnyDesk are desired.
Knowledge of Picture Archiving and Communication System (PACs) and Hospital Information System (HIS).
Solid understanding of database and SQL scripting.
Hands-on programming experience. Experiences operating Linux environment, application deployment with Docker, and programming in Python. Understanding of web frameworks and APIs
Benefits
• life & health insurance package.
• MacBook Pro, annual company retreat.