Support Engineer
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Jul 9, 2026. Persistent Systems scores B on the Alion truth index.
About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026.
About Position:
We are hiring for the Support Engineer position in Pune, requiring between 5 to 8 years.
- Role: Support Engineer
- Location: Pune
- Experience: Between 5 to 8 Years
- Job Type: Full-Time Employment
What You'll Do:
- Operate, monitor, support, and improve enterprise platforms and services using Progress 4GL, AWS, ITIL, Chanage Management.
- Troubleshoot incidents and service issues, perform root-cause analysis, and implement sustainable corrective and preventive actions.
- Execute approved configuration, deployment, maintenance, upgrade, patching, and validation activities with appropriate controls.
- Maintain operational documentation, runbooks, knowledge articles, support evidence, and status updates.
- Collaborate with application, cloud, network, database, security, and service-management teams to maintain reliability and availability.
Expertise You'll Bring:
- Practical administration and production-support experience involving Progress 4GL, AWS, ITIL, Change Management.
- Strong understanding of monitoring, incident resolution, change execution, troubleshooting, performance, availability, and operational controls.
- Ability to follow and improve standard operating procedures, document technical work, and communicate status clearly.
- Strong analytical, ownership, customer-service, collaboration, and problem-solving skills.
- Ability to work effectively in structured enterprises support environments and manage priorities responsibly.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let?s unleash your full potential at Persistent -persistent.com/careers
?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?