Technical Support Engineer - POLAND

Recruiter POC: [email protected]

About Position and details:

• Role: Technical Support Engineer
• Location: Krakow, Poland
• Mode: Hybrid
• Experience: 3 to 10 years
• Job Type: Permanent role

Your Role and Responsibilities:

As a Technical Support Professional, you will gain experience in a customer-facing capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of support, development, and service processes and deliveries. Knowledge of other business procedures and professional training in mediation or conflict resolution will be taught.

Your primary responsibilities include:

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Required Professional and Technical Expertise

• 3+ years of experience in a customer support environment
• Able to diagnose/troubleshoot problems ranging from code defects, configuration issues, or performance
• Possess strong English verbal and written communication skills
• Must be highly motivated, eager to learn and have a passion for supporting great products
• Comfort in linux/unix and windows operating systems

Preferred Professional and Technical Expertise

• Knowledge of or experience using cloud software such as AWS, AZURE, IBM CLOUD
• Knowledge of or experience with containers
• Working knowledge of databases such as DB2, SQL Server, Oracle, Databricks, Snowflake
• Working knowledge of browser communication and extensions (Chrome, Firefox, Safari)
• Ability to analyze system output logs, traces, and dumps
• Knowledge of customer relationship management tools such as CSP and/or Salesforce

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."