Senior Manager, Accounting

About Phoenix

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

About the role:

We’re looking for a Senior Manager, Accounting who thrives in complexity and enjoys building financial foundations that scale. This is a hands-on leadership role for a technical accountant who values accuracy, strong controls, and clean data, and who wants to help shape the growth of Finance at Phoenix.

Reporting to the Controller, you’ll partner cross-functionally so that financial data flows cleanly across inventory, payments, payroll and accounting systems. You’ll own the month-end close across our multi-entity structure, lead our controls framework and audit readiness, and drive the accounting workstreams of our upcoming ERP implementation. As our business model evolves, you’ll also own an increasingly complex revenue recognition picture. You’ll think strategically about how the accounting function works: spotting weak points in our workflows, introducing the policies to fix them, and using automation and AI to work smarter.

What you’ll do to support the company mission:

Team Leadership

• Lead and develop the bookkeeping function and any accounting staff or contractors, setting priorities, deadlines and quality standards, and build out the team as we grow

• Review and sign off on the team’s journal entries and AP/expense postings for accuracy and correct entity allocation before they reach the Controller

• Act as deputy to the Controller and a trusted partner to senior finance leaders

Month-end Close and Reporting

• Own the monthly close calendar and checklist for all entities, and drive it to a consistent, shorter timeline

• Review and approve balance sheet reconciliations, accruals, prepaids and fixed assets, and prepare the more complex or judgmental entries

• Own revenue recognition, including policy, accounting treatment and reconciliations, as our revenue streams and business model become more complex

• Own inventory accounting end-to-end, including valuation, reconciliation and cost-of-goods-sold analysis

• Prepare intercompany entries and eliminations, perform monthly intercompany reconciliations, and lead multi-entity consolidation

• Oversee payroll-related accounting and reconciliations

Internal Controls, Policy, and Audit Readiness

• Own the internal controls framework: audit our current workflows, identify weaknesses in the control process, and lead corrective action

• Design, document and improve accounting processes, approval workflows and segregation of duties

• Draft, introduce and maintain finance policies

• Make Phoenix audit-ready: build and maintain audit-ready documentation (reconciliations, process narratives, control evidence) and act as the day-to-day contact for external auditors during year-end and review engagements

Tax Compliance

• Lead the tax workstream and own the filing calendar for every entity

• Oversee the preparation, reconciliation and filing of GST/HST and provincial sales tax returns

• Confirm payroll source deductions and other government remittances are calculated and paid on time

• Manage the preparation of corporate income tax returns and supporting schedules

• Manage the relationship with external tax advisors and respond to tax authority inquiries, escalating complex matters to the Controller

Systems and Automation

• Lead the accounting workstreams of our ERP implementation: chart-of-accounts design, data migration, rule setting, testing and training

• Manage and improve integrations with corporate card and spend platforms

• Identify manual, repetitive workflows and automate them with ERP rules, spreadsheet tooling, scripts or AI-assisted tools

Strategic Support to the Controller

• Support budgeting, forecasting and variance analysis in close partnership with FP&A and department leads

• Lead entity restructuring work and other controller-level projects as they arise, with a clear path to Assistant Controller as the ERP goes live and the team grows

What will help you succeed in the role:

• Bachelor’s degree in accounting, finance, or business administration, and a CPA designation

• 8+ years of progressive accounting experience, including experience supervising or managing others

• Public accounting experience with a strong understanding of how an external audit works from both sides

• Hands-on NetSuite experience, or direct involvement in an ERP implementation or migration

• Deep technical accounting knowledge of GAAP (ASPE or IFRS), including revenue recognition and inventory accounting

• Working knowledge of Canadian sales tax (GST/HST, PST) and corporate income tax compliance

• A track record of designing and improving internal controls, close processes and finance policies, and the instinct to fix a broken workflow rather than work around it

• Advanced Excel skills, and real enthusiasm for automation, scripting and AI tools to improve accounting workflows

• Proven ability to lead, coach and develop a team, and to influence senior stakeholders across Finance, Operations and Marketing

• Clear written and verbal communication skills, and comfort working directly with auditors and external advisors

Nice to have

• Experience in telehealth, digital health, consumer subscriptions, e-commerce, pharmacy or a similar business model

• Multi-entity accounting experience, including intercompany transactions, eliminations and consolidation

• International or global experience, such as foreign subsidiaries, multi-currency accounting and foreign exchange revaluation, or cross-border tax considerations

• Experience with QuickBooks Online and corporate card or spend platforms (Float or Ramp)

• Familiarity with SQL, Python or BI tools for reporting and reconciliation

Why Work at Phoenix?

• A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.

• Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute - you’ll help shape the future of Phoenix and Raven.

• Collaborative On-Site Culture: Our Operations, Product, Engineering, and Marketing teams work together on-site from our downtown Toronto HQ. We thrive on quick feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot nearby.

• Clinical Excellence: All Phoenix & Raven telehealth clinicians work remotely, providing the highest quality care for even the most sensitive of health topics. Medications are delivered directly (and discreetly) to patients via our pharmacy warehouses, where our diligent Pharmacy team packages each treatment with care.

• Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support for when life just happens.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people - not by automated systems.

Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.