Senior People Ops Manager

About the Role:

We’re looking for a Sr. People Ops Manager who can work closely with team leads to shape the organization, support managers in growing their management capability, and handle people topics and challenges in an effective and thoughtful way. This role requires building trust with the team while balancing the needs of both employees and management.

What You'll Do:

• Partner with Leaders on Team Structure & Performance
• Work closely with directors & managers on org design, team structure, and role clarity as teams evolve.
• Support performance management: feedback, development, and difficult calls when needed.
• Spot cross-team patterns or gaps and turn them into actionable improvements (process, roles, common bottlenecks).
• Navigate Complex People Challenges
• Be the go-to person for addressing sensitive, high-stakes people situations.
• Coach managers through interpersonal dynamics, conflict, and performance risk with sound judgment.
• Drive resolution across functions, balancing empathy with business needs and long-term team health.
• Coach Managers to Build Accountable Teams
• Shift from traditional “people management” to strong, consistent leadership behaviors.
• Coach mid-level leaders to build high-trust, high-accountability teams with clear expectations.
• Help managers turn differences into productive collaboration (healthy debate, fewer silos, faster decisions).
• Organizational Mediation & Alignment
• Facilitate alignment across domains when priorities, trade-offs, or tensions arise.
• Translate vague friction into clear problem statements, root causes, and actionable steps that make the workplace better for everyone.
• Act as a connector across teams to ensure alignment while preserving nuance and context.
• Policy & Compliance (Taiwan Labor Law)
• Maintain and evolve people policies aligned with Taiwan labor regulations and company practices.
• Advise management on policy interpretation and real-world application (consistent, fair, people-first).
• Balance compliance, risk, and practicality to support good decisions and a healthy employee experience.

What We’re Looking For:

• 8+ years of experience in HR, People Operations, or related roles.
• Strong experience in performance management, org design, and leadership coaching.
• Experience handling complex employee relations and organizational challenges.
• Solid understanding of Taiwan labor laws and HR practices.
• Excellent communication in Mandarin and English; able to handle sensitive conversations with clarity and care.
• Comfortable working in a multi-cultural environment and partnering closely with leaders across domains.
• Based in (or willing to relocate to) Taiwan.

Nice-To-Haves:

• Have relevant experience in Tech, start-up or high-growth sectors.
• Have experience in coaching junior to middle-level members.
• Analytical skills to effectively utilize data in People metrics to drive discussion & make people/HR decisions.
• Understand and apply AI tools into your workflow.