Housekeeping Manager

Your typical day

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, inspecting units, and assisting in guest issues or questions), delegating tasks, ensuring common area cleanliness, and effectively communicating across departments.
• Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews.
• Independently own, create and delegate boards to housekeeping team members based on room readiness priorities and provide feedback to Housekeeping Supervisors on their board creation and delegation skills (if applicable).
• Inspect assigned units of housekeeping team members and audit inspections of tenured housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues.
• Own tracking and purchasing of inventory and all other department-related spend in alignment with budgetary restrictions provided to you (personnel and non-personnel related).
• Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
• Own the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring shift coverage for call-offs.
• Utilizing occupancy reports and following all Placemakr scheduling policies and procedures, own schedule creation and communication for a team of Housekeepers and Housepeople (both internal and external).
• As the leader of the department, own performance management processes and hiring decisions for a team of Housekeepers and Housepeople, with support from your property leader.
• Additional duties and responsibilities, as assigned.

What it takes

• 4+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!)
• 2+ years of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift.
• Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards.
• You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards.
• You have experience with independently managing your tasks and remaining organized.
• Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
• You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• You exceed expectations in all Housekeeper III and Housekeeping Supervisor skills.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• Housekeeping Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Managers and an exceptional guest experience.

Our benefits & perks*

• Competitive salary
• Generous monthly performance bonus program
• Company stock options
• 401k + 4% employer matching program
• Medical, Vision & Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• PTO increases to 25 days per year after 2.5 years of employment
• Up to 8 floating holidays per year so you can celebrate what matters most to you!
• Monthly cell phone reimbursement and health & wellness stipend
• Management Training Program
• Paid Parental Leave
• Paid Life Insurance
• ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.