Player Care Coordinator, First Team

Job Description Summary

We elevate Kansas City through soccer experiences and create memories through personalized touchpoints with our club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Sporting Kansas City’s values are to be experience obsessed, high performance in all that we do, exemplify accountability, demonstrate integrity and to always put the club first.

The Player Care Coordinator will provide a wide range of off-field support for the Sporting Kansas City First Team in Major League Soccer. The primary objective of this role is to enrich off-field dynamics for players, team staff & families to maximize on-field performance.

Job Description

Essential Functions

• Coordinate and serve as the primary point of contact for all players & their families for any off-field support & guidance to enhance a high-performance environment.
• Provide resources for the onboarding and relocation of new first team players, staff & their families. Primary areas of focus include securing bank accounts, phone numbers, social security numbers, housing, transportation, schooling, etc.
• Provide resources for the adaptation of international players, staff & their families. Primary areas of focus include English lessons, general assimilation to local culture, creating trusted network connections, etc.
• Provide resources to the growth and transition of younger players. Primary areas of focus include school support, character development & maturation, financial education, etc.
• Attend all home matches and provide gameday support to player families & reserve players to enhance their stadium experience.

• Develop and maintain trusted, professional relationships with players, their families, club personnel and external partners.
• Stay current on all MLS & MLSPA policies and programs related to players and their families.
• Maintain & develop a competitive & successful team culture & environment.

• Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
• Perform other related tasks or projects as assigned.

Personal Attributes

• Strong organizational, communication, and leadership skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Must possess a strong, positive, and self-motivated work ethic.
• Strong problem-solving skills.
• Detail-oriented.
• Have a desire to continually improve from both individual & team perspectives. Exemplify a growth mindset.
• Passionate about professional sports, including soccer and team operations.
• Ability to demonstrate poise, tact and diplomacy. Strong teamwork aptitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Professional appearance and attitude, as well as ability to work with others.

Skills and Experience

• One (1) years or more of related experience.
• Bachelor’s degree in relative field preferred.
• Must be able to fluently speak, read, and write in the English & Spanish languages.
• High proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint & Calendar preferred.
• Knowledge of MLS, CONCACAF, U.S. Soccer & FIFA regulations preferred.
• Capacity to adapt to the unique and vibrant Kansas City market.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Required to sit, stand, walk and run.
• Use hands to finger, hand or feel objects, tools or controls.
• Frequent stooping, bending, pulling and pushing.
• Reach with hands and arms.
• Required to talk and hear consistently.
• Ability to occasionally lift, carry and/or drag up to one hundred (100) pounds if necessary.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
• Role will be performed both indoors and outdoors in various weather conditions, including frequent exposure to the sun and heat, as well as wet, cold conditions.
• Associate may be required to travel at various times during the year.
• Ability to maintain emotional control in stressful situations.
• Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

Sporting Kansas City is an equal opportunity employer. We strive to create an empowering environment for a diverse and inclusive team of associates who make a positive impact on our club and our community. Individuals from all backgrounds are encouraged to apply.