Sr. Accounts Receivable Specialist

Position Summary:

Reporting to the Team Leader, Accounts Receivable, the Sr. Accounts Receivable Specialist is responsible for the preparation of monthly account summaries, compilation of invoice copies, and application of unapplied credits and payments for assigned portfolio. The Sr. Accounts Receivable Specialist is responsible for contacting overdue accounts and strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations. They will have strong communication skills and understand how to work effectively cross functionally with a broad group of stakeholders. This role requires a strong understanding of accounts receivable processes, excellent communication skills, and the ability to collaborate effectively with key business stakeholders and senior customer contacts.

The successful candidate will have the ability to demonstrate an understanding of resolutions on complex accounts, building relationships with key stakeholders - internally and externally to ensure a successful outcome for the business and the customer. Be able to proactively manage a high-volume workload with a strong attention to detail.

Key Responsibilities:

• Collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries and invoicing
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required.
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
• Collaborate with internal stakeholders, including sales, customer success, and finance teams, to resolve customer payment issues and address any billing-related concerns. Ensure effective and timely communication with all parties involved.
• Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts, identifying root causes of issues, and implementing appropriate corrective actions
• Actively participate in AR Escalations processes. Collaborate with team members to achieve departmental goals, share knowledge, and provide support when needed.
• Maintain accurate and up-to-date documentation of all accounts receivable activities, including customer interactions, issue resolutions, and process changes. Ensure that documentation is easily accessible and adheres to company policies and procedures.
• Generate and analyze accounts receivable reports to identify trends, highlight areas for improvement and provide insights to management. Prepare regular reports on key performance indicators and escalate issues requiring attention

Required Skills & Qualifications:

• Must possess a high level of moral judgment for handling confidential information and monetary transactions
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
• Effective attention to detail and high degree of accuracy managing reconciliations
• Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues.
• Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Detail-oriented with a high degree of accuracy in data analysis and reporting.
• Proven ability to work independently and prioritize multiple tasks in a challenging environment.
• Sound analytical thinking, planning, prioritizing and execution skills
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
• AI fluency with Microsoft Copilot, or other AI tools
• Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance.
• Knowledge of healthcare billing and reimbursement processes is a plus.